Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Sr. Fraud Analyst is accountable for the day-to-day related activities that ensure applicable Fraud rules, processes and alerts are in place to alert potential fraud activities that may target FirstOntario Credit Union (FCU) and its members. This role will support the Senior Manager, Fraud with the mitigation of fraud risk for FirstOntario.

Role

• Responsible for conducting fraud investigations to reduce risk to FCU and its Partners
• Support effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses
• Interact with other Financial Institutions to validate information and attempt recovery from sustained losses
• Analyze and complete end-to-end investigations on all reported instances of fraud and provide detailed and accurate documentation to substantiate findings
• Respond quickly, prioritize and escalate where appropriate when dealing with time sensitive fraud related incidents
• Ability to make time sensitive decisions relating to account restrictions, requiring sound and independent judgment related to member impacts and potential losses for the organization.
• Using investigative skills examine potential cases of possible fraud. Recommend and implement solutions based on analysis of fraud issues
• Formulate and oversee creation of fraud cases within the case management system
• Where applicable, create Unusual Transaction Reports (UTR's) which will be escalated to the AML team within the established timelines
• Complete and oversee external requests for information g. Production Orders; CRA requests
• Be the point person for external partner Collabria regarding fraud inquiries
• Oversee and where applicable investigate the results of regular media scanning
• Support the creation and development of fraud processes and procedures for new product offerings
• Manage the ticket queue daily and prioritize the requests by overseeing standard requests and escalating to management when required
• Collaborate with our insurer for recovery and reimbursement where applicable
• Build effective relationships with internal/external stakeholders
• Conduct root cause analysis driving large individual losses or emerging fraud trends, and recommend strategies and controls to mitigate their impact
• Support the Senior Manager, Fraud with the creation of monthly, quarterly, and ad-hoc reports covering fraud metrics, fraud strategy performance and trends analysis
• Support the Senior Manager, Fraud with projects and assignments as required
• Have a strong understanding of the credit union system and what differentiates credit unions from other FI's
• Analyze data and information to provide insights and recommendations

Required Skills

• A post-secondary degree or minimum 5 years work experience in a fraud analyst or similar role
• Designations such as the CFE or CFCS, or progress towards them, are considered an asset
• Robust knowledge and experience with fraud monitoring and case management tools
• Experience with Debit MasterCard dispute resolution would be considered an asset.
• Excellent time management skills
• Excellent communication and interpersonal skills
• Familiarity with platforms used for digital onboarding
• Identify unusual transaction indicators and fraud typologies that is supported by your investigative and problem solving skills
• Ability to manage complex and confidential issues efficiently
• Utilize data analytics to write meaningful reports and confidently present findings to business partners that will enable them to make informed decisions
• Manage multiple priorities with strict deadlines
• Familiarity with Payments Canada rules would be an asset
• Detail-oriented and organized
• Highly proficient using MS Office
• Respond to requests for service from your internal clients in a timely manner
• Openly share your knowledge with the team
• Demonstrate a high level of integrity and be trustworthy

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.