Title: Change Management Consultant

Location: Toronto, ON (Hybrid)

Mode: Contract

Must:

• Experience and knowledge of change management industry standards, best practices, methodologies and tools
• Experience in development of change communication, and change management strategies and plans
• Develop training materials and deliver training
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
• Experience with project management fundamentals and understanding of the lifecycle of a project.

Responsibilities

• Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools
• Collaborate closely with the product manager who will coach the pilot teams in developing the pilot step deliverables and outputs
• Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
• Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
• Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization
• Develop and implement change management strategies, plans and framework
• Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project
• Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
• Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation
• Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to
• Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
• Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes
• Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices