About UJA Federation of Greater Toronto:

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we're changing lives.

As one of North America's leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

About the Opportunity:

Reporting to the Associate Director, Salesforce, the Salesforce Administrator will play a pivotal role in advancing the development, training, and adoption of our Salesforce platform. The ideal candidate will have a proven track record of improving processes and driving user adoption within Salesforce. This role will be responsible for all aspects of maintaining and improving the Salesforce platform, including user training and support, security, reporting, data hygiene, and business process automation. As a key member of our dedicated team, the Salesforce Administrator will serve as a primary contact for all Salesforce-related initiatives.

Responsibilities include, but are not limited to:

• Provide daily administration and support including user setup, profiles, permission sets, public groups, reports, dashboards, etc.
• Resolve user issues promptly ensuring continuous system uptime and a positive user experience.
• Create engaging, user-friendly knowledge articles and videos that promote user adoption and reinforce best practices across the organization.
• Facilitate one-on-one and group training sessions tailored to individual user needs, improving their proficiency and confidence with the platform.
• Partner with the organization's cross-functional stakeholders to understand, document, and translate user requirements into scalable technical solutions.
• Design, test, and implement robust solutions to satisfy business requirements leveraging Salesforce's declarative tools including objects, fields, record types, flow, validation rules, etc.
• Liaise with external vendors to ensure continuous improvement and support of integrated applications and services.
• Perform batch data uploads, including thorough data preparation and cleansing, to ensure data hygiene and accurate integration of external data sources.
• Balance multiple projects while ensuring consistent communication with stakeholders and timely completion of projects.
• Stay informed about new Salesforce releases and related technologies, proactively recommending enhancements to improve productivity, system maintenance, and data integrity best practices.

Qualifications:

• Minimum 3+ years of experience as a Salesforce Administrator
• Salesforce Administrator Certification required.
• Nonprofit Cloud Consultant, Sales Cloud Consultant, or Marketing Cloud Account Engagement Consultant certifications are an asset.
• Experience with NPSP, Marketing Cloud Account Engagement, Conga Composer/Batch, Data Loader, Visualforce, Apex, or advanced Excel are an asset.
• Proficient in designing and delivering both individual and group training sessions.
• Proven ability of translating complex technical concepts into clear, non-technical language for various stakeholders.
• Proactive and self-driven, effective in working independently and collaboratively with a team.
• Critical thinker adept in solving complex problems.
• Highly organized with exceptional attention to detail.

Classification: Full-time, Permanent

*This is a full-time permanent position, Union Level 4. At UJA we support a flexible work schedule and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time off policy, UJA's offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat).

We look forward to connecting with you to understand what you can bring to the UJA team and how we can support your career goals. Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for an interview will be contacted.

Selected candidates will only be contacted through Bamboo HR or a ujafed.org email address. No emails will come from Gmail accounts or other email accounts. Should you receive recruitment related emails from other accounts, please forward to; [email protected]

Commitment to Inclusion and Accessibility:

UJA Federation supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.