Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences. We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Premium Service team, you will be responsible for the delivery of championship customer service to suite fans during a variety of Scotiabank Arena and BMO Field events.

• Greet fans in a welcoming and friendly manner.
• Communicate positively and professionally with staff and fans.
• Provide a friendly and informed response to any service-related issue/inquiry.
• Monitor and control guest access to all suites.
• Act as an ambassador for the Premium Suites department, SBA, and City of Toronto.
• Participate in special events/promotional activities for Executive Suite clients as the need arises.
• Attend pre-event and post-event briefings.
• Liaise with maintenance, housekeeping, and food & beverage departments to ensure reported problems or concerns are resolved promptly.
• Ensure adherence to MLSE service standards and policies.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.
• PLEASE NOTE – This position is not directly involved in Food and Beverage Operations or the sale/service of alcohol.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Must be available to work weekdays as early as 4:30 pm, and a variety of shifts on weekends and holidays as the need arises.
• Smart Serve Certificate required.
• Previous experience in VIP hospitality/ concierge services an asset.
• Work with enthusiasm and professionalism at all times.
• Excellent interpersonal and communication skills; team-focused.
• Work well under pressure; handle multiple tasks simultaneously.
• Ability to work in a dynamic environment, with loud noise, bright lights, and temperature fluctuations.
• Ability to handle possible emergencies and unplanned events, situations, and circumstances.
• Familiarity with the City of Toronto and tourist attractions is an asset.

Additional Information

Apply by: October 4th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.