Scope of Work:

• Develop a Change Management Plan that outlines the approach/methodology, stakeholders, training, success metrics to track behaviour change and adoption and a sustainability plan that drives and enforces ongoing product management behaviours/mindset
  
• Conduct a Stakeholder Analysis and develop a Stakeholder Map that identifies the different stakeholder personas and potential resistance that may emerge
  
• Conduct Stakeholder interviews/consultations, as required
  
• Develop a Communications Plan that outlines the key messages, based on stakeholder groups and the proposed/recommended mediums/engagement
  
• Develop a Training Plan that outlines the high-level learning delivery approach and medium(s) that will be used to deliver the training, prerequisites, learning objectives and the topics/curriculum that maps to the steps within the CAC Product Management Playbook:
  

• Step 1: Map Product to CAC Taxonomy
  
• Step 2: Define Digital Product Vision for the Product Line
  
• Step 3: Create a Funding Model
  
• Step 4: Build a Backlog
  
• Step 5: Build a Product Roadmap
  
• Step 6: Create the Release
  
• The learning delivery approach should include the following elements:
  

• Theory – provide the core knowledge areas as it relates to the steps within the CAC Product Management Playbook
  
• Practice – provide the approach on how participants will be able to practice/apply in real-time (where possible) at each step to execute/deliver the outcome in the Playbook
  
• Coaching – provide targeted coaching to participants/pilot groups to help reinforce and guidance as part of the practice. The Change Consultant to recommend the coaching approach and number of coaching hours for the pilot groups (coaching would support the pilot group in executing/delivering the step)
  

• Develop training materials and deliver training to business and CAC partners, participating in Test and Learn(s)
  
• Deliver training. Training will be delivered to three (3) pilot groups in parallel. Training will be developed and delivered before each step of the Test and Learn pilots
  
• Identify the KPIs/metrics, measure and report on people change success and adoption from the Test and Learn(s)
  

Responsibilities:

• Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools
  
• Collaborate closely with the product manager who will coach the pilot teams in developing the pilot step deliverables and outputs
  
• Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
  
• Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
  
• Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization
  
• Develop and implement change management strategies, plans and framework
  
• Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project
  
• Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
  
• Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation
  
• Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to
  
• Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
  
• Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
  
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
  
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes
  
• Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices
  

General Skills:

• Experience and knowledge of change management industry standards, best practices, methodologies and tools
  
• Experience in development of training, communication, and change management strategies and plans
  
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
  
• Strong conflict management, interpersonal and communication skills (written and verbal)
  
• Experience with project management fundamentals and understanding of the lifecycle of a project
  
• Excellent active listening skills
  
• Strong analytical and decision-making abilities
  
• Strong presentation and group facilitation skills
  

Desirable Skills:

• Experience identifying and assessing change impacts to the organization's business processes and technology solutions to drive business and people adoption
  
• Experience leading medium to large transformational change projects
  
• Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
  
• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
  
• Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities
  
• Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
  
• Experience managing the change management process, and applying change management best practices to support the project or initiative
  
• Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation
  
• Knowledge of product management concepts
  
• Ability to influence others, at all levels within the organization, and move towards a common goal
  

Experience and Skill Set Requirements:

Must Haves:

• Experience and knowledge of change management industry standards, best practices, methodologies and tools
  
• Experience in development of change communication, and change management strategies and plans
  
• Develop training materials and deliver training
  
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
  
• Experience with project management fundamentals and understanding of the lifecycle of a project
  

Skill Set Requirements:

Change Management & Communication:

• Knowledge of and experience with business transformation, process improvement and change management
  
• Excellent analytical, problem-solving and decision making skills
  
• Excellent interpersonal, negotiation and stakeholder management skills
  
• Ability to prioritize workload, demonstrate critical thinking, identify problems, develop and implement solutions
  
• Strong customer service orientation to ensure the needs of Clients are effectively met
  
• Excellent communication/presentation skills in both verbal and written formats to all levels of the organization
  
• A team player with excellent multi-tasking abilities and a proven track record for meeting strict deadlines
  

• Excellent written and oral communication skills, including group facilitation skills, experience in preparing reports, proposals, briefing materials, presentations and
  
• other communications
  

• Well-developed research, planning and analytical skills to identify, analyze and evaluate complex situations, challenges and priorities, to identify and assess
  
• sources of major risks/issues and to make recommendations to senior executives for resolution options
  

• Knowledge of and expertise employing organizational effectiveness, design and transformation methodologies and best practices, knowledge of strategic business
  
• planning models and methodologies, and expertise as an organizational transformation consultant to senior executives to assess organizational change
  
• capacity, transformation scope and ‘whole system' impacts, to lead discussions/provide advice on building a strategic framework and business plan and to provide
  
• superior strategic consultation, advice and services to ministry executives
  

• Knowledge of and demonstrated success in using/implementing change management theories and best practices to recommend and advise executives and
  
• to build into transformation strategies
  

• Facilitation skills to lead/facilitate solutions-oriented discussion with executives, organizational transformation experts, and team members; coaching skills to mentor/coach executives and team members; training skills to develop training materials and lead training sessions with participants
  
• Training, planning and execution, including the skills to develop training materials and lead training sessions with participants
  

• Excellent oral/written communication skills to make recommendations on organizational transformation communication strategies, impact and influence
  
• decisions, prepare and present a variety of briefing notes, position papers and reports
  

• Excellent computer skills to develop/prepare presentations, reports, tools and resources