Position Title: Manager of Information Technology and Systems

Posting Number: #24-76

Reports to: Chief Financial Officer

Union: BCGEU (Excluded)

Compensation: $80k - $100k Commensurate with Experience

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Posting Closing Date: October 8, 2024 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Primary Objectives:

Reporting to the Chief Financial Officer, the Manager of Information Technology and Systems will be responsible for:

•Managing and maintaining Pacifica Housing's IT infrastructure and systems

•Ensuring Pacifica's diverse and geographically distributed staff has access to Pacifica's information technology and systems required to perform their jobs including training and continued support.

Key Responsibilities:

I.Demonstrated ability to serve as a knowledgeable IT resource to the organization, including:

•Lead and manage the IT team, providing guidance, training, and support;

•Ensure the integrity, security, and availability of IT systems and infrastructure;

•Assess and anticipate technology needs and recommend suitable solutions based on user needs and budget constraints;

•Plan, organize, control, and evaluate IT life-cycle in collaboration with IT contractor;

•acting as primary agency contact for Pacifica employees for general IT issues including network, computer, software, internet, cell phone, office phone, printer and scanners system; Manage relationships with external vendors, ensuring service level agreements are met. (IT support services, office phone system, mobile phones and teleconference services);

•liaising with the contracted IT providers to address issues as they arise or to revise services;

•Evaluate and negotiate contracts with IT service providers and suppliers;

•Manage IT projects, including the implementation of new systems, upgrades, and migration;

•managing internal e-mail distribution lists and e-mail accounts;

•maintaining Pacifica's IT assets inventory in collaboration with IT contractor;

•Oversee the helpdesk operations to ensure timely and effective support for end-user;

•receiving requests from staff for changes to hardware/software/configuration and delivering approved requests either by their own action or by tasking 3rd party resources;

•Manage Pacifica's document management system ensuring that all electronic documents are stored, archived, and retrieved efficiently and securely;

•maintaining Pacifica Housing's website;

•insuring that backs up are completed on a regular basis; and

•managing Kantech/SALTO key fob system.

2.Completing technical tasks:

•computer systems Tier 1 problem resolution:

oproblems that can be resolved by email or phone;

oapplication support, liaising with vendors as necessary;

•some computer systems Tier 2 problem resolution:

oproblems affecting an individual that require in-person attention or equivalent remote support tools;

odesktop hardware troubleshooting and problem resolution (workstations, laptops, monitors, thin clients, printers);

odesktop hardware installation/moves (workstations, laptops, monitors, thin clients, printers);

•user account and permissions management;

•support for office phone and fax system, liaising with contractor as necessary;

•support for mobile phones, liaising with service providers as necessary.

3.Assisting other departments in the organization as required. (Finance, HR, Property Services, Support Services, Admin etc.).

4.Completing special projects and other IT related duties as assigned.

Requirements

Qualifications: (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.
Education:

· Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related program.

· Related certifications such as PMP and CISSP would be considered an asset

Experience:

· 5+ years related experience (must include IT/ computer science experience)

· Experience with and knowledge of related software programs preferable (i.e. Microsoft Office particularly Excel, Yardi, WordPress)

· Excellent knowledge of technical management, information analysis and of computer hardware/software systems

· Hands-on experience with computer networks, network administration and network installation

Knowledge, Skills and Abilities:

· Excellent communication and interpersonal skills

· Ability to work within tight deadlines

· Excellent attention to detail and accuracy

· Strong problem solving skills

· Demonstrated ability to lead and develop the IT Department

· Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

Additional Criteria for Role:

· Must have access to a vehicle, a valid driver's licence, and willing to acquire business class insurance.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for all permanent staff
• Excellent benefits package for regular staff working 20+ hours per week (includes extended health and dental, life insurance, and more).
• Competitive employer RRSP contributions for regular staff working 20+ hours per week.
• Employee assistance program.
• Wellness time for regular staff working 20+ hours per week.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Social committee that includes robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.