Position Overview:

Velocity Truck Centre Canada, formally known as First Truck Centre, is looking for a Thomas Built Bus Customer Support advocate in Surrey, BC. We believe in TRAINING our employees and PROMOTING from within the organization, creating a culture that believes in fostering a better tomorrow. The Thomas Built Bus Customer Support person will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.

The Thomas Built Bus Customer Support Advocate is responsible for assisting with the smooth operations of the Thomas Built Bus division. This role involves developing and implementing internal and external relationships and driving business growth while ensuring customer satisfaction.

Compensation Plan

• Attractive Compensation: Earn a competitive base salary (D.O.E)
• Work-Life Balance: Enjoy generous accrued vacation time allotment
• Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
• Financial Security: Plan for the future with employer RRSP matching.
• Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement

Job Duties

• Assist Thomas Built Bus and other fleet customers in technical support to determine best repair path
• Provide Thomas Built Bus and other fleet customers schematics, parts drawings, warranty documents, and other technical support tools
• Set up Thomas Built Bus web access for external customers
• Set up and laisse with other dealers and sublet shops to assist customers in resolving service issues
• Coordinate parts purchases, shipping, and receipt of defective parts from customers & sublets
• Develop and delivery Thomas Built Bus web site training
• Develop and maintain positive relationships with customers, sublets, and suppliers
• Implement and manage CPWA contracts for Thomas Built Bus and fleet customers
• Proactively manage Thomas Built Bus recalls including all parts procurement, shipping, receiving and paperwork processing
• Assist in planning and participate in annual school bus conference
• Assist in creation of Service/ Sales related Thomas Built Bus processes

Qualifications

• Strong technical / mechanical background with a minimum of 5 years diagnosing heavy duty trucks (preferably Daimler OEM)
• Strong verbal and written communication skills both verbally and written
• Ability to multi-task in a fast-paced environment, while maintaining an emphasis on detail and quality
• Strong customer support skills
• Strong computer & system knowledge, experience with Procede preferred
• Ability to prioritize and manage several milestones and projects
• Above average negotiation and interpersonal skills
• Customer-focused approach with a commitment to delivering exceptional service
• Commercial Transport or Heavy Duty Red Seal

Asset Qualifications

• Experience working in or around a unionized environment
• Training in Business Management, Sales, Business Marketing or a related field

Velocity Truck Centres Canada, encompassing First Truck Centre, P&R Truck Centre, Velocity EV, and Velocity Vehicle Group, is dedicated to providing unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.

For more information about Velocity Truck Centres, please visit our website.

We are an equal opportunity employer.

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