Internship Summary

The Premium Client Service Intern(s) will work intensively with the Premium Sales and Service team assisting in the development of professional relationships and providing customer service to suite owners and premium clients of Senators Sports & Entertainment. This team is responsible for retaining an outstanding level of client service and providing exceptional fan experiences through partnerships and events.

This is a full time internship placement from January – April 2025

Main Responsibilities

• Coordinate the ticket delivery and processing for multiple Premium client accounts
• Assist in the planning, coordination and implementation of client events
• Assist coordinators with maintaining and coordinating key client files, correspondence, contact lists and client database
• Research and make recommendations to improve suites program
• Promote a sales and service culture within team that maximizes sales, raving fan initiative, service and retention of suite holders and Premium seat Owners
• Participate in the development of a customer care program for suite holders to assist clients maximize their ticket usage including but not limited development of a Ticket Usage / Best
• Assist with VIP experiences on game nights
• Assist with other assignments as required

Requirements

• Must be enrolled in a university co-op or college program requiring a placement for credit
• Strong communications and research skills
• Organized and detail oriented
• Ability to work under pressure
• Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook)
• Customer service experience
• Flexible work hours required (Ability to work evenings, weekends and game nights as required)
• Bilingualism is an asset

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process. SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.