Internship Summary

The Membership Services Intern will assist in the build and maintain relationships, help grow and renew our existing season ticket base as well as cross and upsell our group, premium seating and suites properties. They will also provide customers with outstanding service in a timely and efficient manner.

This is a full time internship placement from January - April 2025

Main Responsibilities

• Populate salesforce.com database with critical information on season ticket accounts (ex. Members of consortium, ticket management strategies, number of employees, email, etc)
• Develop, coordinate and assist with special sales projects
• Provide customers with outstanding service in a timely and efficient manner. Adhere to the service standards outlined by the Membership Team Manager.
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Assist during games and other special events with promotional functions as required, including hosting and visiting customers
• Record all activity and sales pipeline details in salesforce.com system
• Participate and contribute to weekly sales team meetings and training sessions
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.
• Other duties as assigned by Department Manager and/or Team Lead

Requirements

• Must be currently enrolled in a University Degree or College Diploma program requiring completion of an internship for credit
• Strong communications and research skills
• Organized and detail oriented
• Ability to work under pressure
• Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook)
• Customer service experience
• Have own transportation and wireless laptop computer
• Flexible work hours required (Ability to work evenings, weekends and game nights as required)
• Bilingualism is an asset

Application Deadline: November 1, 2024

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process. SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.