Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role

As a member of the Revenue Operations team, you'll play a crucial role in providing actionable insights, communication, and solutions to customer facing teams. You will collaborate with Customer Success and Sales, focusing on data and analytics and supporting of new capabilities such as CPQ, and Data Warehouse. Responsibilities may include, but are not limited to:

Your responsibilities

• Maintain and update databases and reports/queries in analytics software such as Tableau and NetSuite Analytics Warehouse (Oracle Autonomous Data Warehouse) and ensure any reporting is vetted and approved before releasing to other departments.
• Become subject matter expert in reporting tools and usage and user data including nuances of source data and interpretation. Develop education/communication materials and training sessions to ensure end users are properly and effectively utilizing tools and the data contained within.
• Support pipeline management, lead management and forecasting to ensure that sales and customer success teams maintain discipline in keeping opportunity data complete and updated.
• Develop and manage dashboards and reports that support the needs of sales, customer success, and other teams as needed. Become a go to resource for Salesforce recurring and ad hoc needs.
• Analyze and make recommendations for maximizing revenue from existing customers, including cross selling and renewal support. Provide insights for growing companies, at risk clients, and downsell/termination analysis.
• Collaborate with product and engineering to define and communicate important business definitions to Sales and Customer Success teams
• Change management: Support CPQ, NetSuite Analytics Warehouse, and Data lake implementations. Assist team with evaluating definitions, processes, and rules. Support rollout and education of the solutions to end users.
• Data Driven Insights: Proactively provide insights on customer sales performance, product usage, retention, churn and business processes.

About you

• Bachelor's degree in business, finance, information technology or relevant work experience
• Collaborative: Excellent verbal and written communication to work effectively across teams
• Problem Solver: Creative, analytical, problem-solving, and critical thinking team member.
• Team player: Self-starter who can work independently and collaboratively within a dynamic, high-growth, cross-functional environment.
• Detail Oriented: Strong attention to detail and emphasized importance on accuracy
• Experience with Salesforce or other CRMs
• Proficiency in Excel and other data analysis tools such as Knime, SQL, Grafana and Python
• Familiarity with BI tools such as Tableau

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.