Service Designer - SeniorJob Reference 0410Company Overview Office Location: Edmonton - Hybrid Contract Duration: 12 Month – 24 Months (may extend Contract)Language: English.Key Responsibilities: -The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.-Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:-Integration of human-centred design methods into program review and digital transformation projects.-Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.-Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.-Based on user and company needs, goals, priorities, and opportunities, a plan for and delivery of: - user and behavioral field research;
- co-design workshops; - prototype design and testing;
- concept testing
- journey map and service blueprint development;
- process mapping;
- service prototyping;
- usability testing;
- service performance measurement, analysis, and reporting; and
- strategy and roadmap documents or diagrams-A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.-A plan for the integration of specific design and development work into the overall service experience and measurement of results.-Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.-A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.-The Service Designer is expected to attend meetings or work sessions often (i.e. quarterly) in Alberta. At the time of providing such notice, the Company will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton will be at no cost to the Company.-The Company reserves the right to alter this work arrangement on reasonable notice to the Service Designer. The Contractor and the Service Designer will be consulted about the alteration in work arrangement; however, the Company retains ultimate discretion as to the appropriate work arrangement.-Some travel within Alberta may be required to conduct field research and user interviews. The Company will make arrangements for travel for field research and user interview purposes where possible at no cost to the company. Recruitment incentives and honorariums for user research are the responsibility of The Contractor.Facilities:

1. In the event that the Service Designer are directed to work remotely, the Service Designer shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the company shall ensure that the Service Designer have the necessary access and credentials to the company system.
2. The Service Designer are directed to work in-person, the company shall provide the requisite office space, furniture and office supplies.
3. The Service Designer shall continue to be responsible for providing computers and software and the company shall continue to ensure that the Service Designer have the necessary access and credentials to the company system.
4. The virtual meeting tool for the company is Microsoft Teams. Zoom or other software may be sometimes used when needed, however, Zoom accounts are not provided by the company.

Qualifications:Work Experience2 Years Experience-Experience with service design research and out puts.-Experience working within a cross-functional product team in an Agile environment.-Experience planning, conducting, and analyzing findings.3 Years Experience - Experience planning, conducting, and analyzing findings from, creating representations.1 Year Experience -Experience planning, observing, analyzing, and reporting.-The Response must include a personal portfolio of work of the proposed resource. The portfolio must include work samples with brief annotations explaining the work. The portfolio must be uploaded as an attachment to the Resume. A link to an online portfolio will not be considered.Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.