A hotel in Toronto's downtown core is recruiting for a Rooms Division Supervisor! In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Supervisor is not only responsible for the inspection of the rooms and ensuring they are up to the property's standard of quality, but they also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Executive Housekeeper and Guest Service Manager, the Rooms Division Supervisor:

• Directs the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
• Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
• Creates and develops policies and procedures to ensure a safe and efficient working environment.
• Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
• Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
• Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
• Coordinates repair needs with Maintenance.
• Processes payables efficiently and in accordance with approved policy and procedures.
• Attends all required meetings to provide input and recommendations.
• Ensure him/her as well as their team deliver outstanding guest care at all times.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Assists with incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Ensure Front Office logbook and hotel log book is always updated and actioned upon.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Ensure that all team members comply with company safety policies, procedures, and guidelines.

What We are Looking for

• Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
• A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset. Diploma, degree, or master's in hospitality – food & beverage, or hospitality management school.
• Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
• The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback.
• Availability to work evenings and weekends.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.