About Us

Dueck Auto Group is one of Canada's largest automotive dealerships with three locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck Richmond and Dueck Isuzu.

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.

Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer extended health and dental benefits to our employees. We welcome you to join our dynamic and innovative team.

Position Summary

The Financial Services Manager is a professional, customer-orientated, and self-motivated individual responsible for finalizing vehicle sales contracts while simultaneously setting up extended service contracts and insurance arrangements. The primary responsibility includes meeting with customers to determine and meet their needs for additional services including warranty, insurance, and financing. Reporting directly to the Vice President of Sales, the Financial Services Manager works closely with all areas of the business to ensure effective interdepartmental communication, timely completion of paperwork and customer service excellence.

Key Responsibilities

• Present extended service contracts and other owner protection packages to customers during the completion of the vehicle sale
• Build relationships with customers in order to discover customer needs and requirements
• Increase revenue by selling value-added products and services to customers including warranty, insurance and other financial services plans
• Complete the required documentation and administrative duties between the sales floor and financing department
• Ensure all legal documentation is sent and received between dealership and financial institutions
• Arrange customer financing by communicating with lenders and financial institutions
• Review customers' credit applications for accuracy and match customers to financial sources if necessary
• Maintain frequent communication and coordination among all necessary departments

Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.

Social Skills & Requirements

• Excellent communication, interpersonal, and organizational skills
• Ability to prioritize and maintain professionalism during high-volume periods
• Detail-orientated and conscientious work ethic
• Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
• Problem-solving skills with the ability to handle customer inquiries and concerns

Technical Skills & Requirements

• Minimum 3-5 years of experience as a sales professional or business office manager is required
• Previous automotive dealership experience is preferred
• Strong understanding of consumer credit reports for customer loan approval
• Dealertrack and PBS knowledge are considered an asset
• Second spoken language is an asset
• Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Commitment to continuous learning to update industry knowledge including financial services offerings and sales procedures

Logistical Requirements

This is a full-time, commission-based position at Dueck on Marine (400 SE Marine Drive, Vancouver, BC) that includes shift work and weekends/holidays. This position may require working extended hours based on the needs of the business.

Join our Team

There is no time like the present—we encourage all qualified candidates to apply by submitting a resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.

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Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance

Flexible Language Requirement:

• English required, secondary languages are a plus

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Automotive Finance Manager: 3 years (required)
• Automotive Sales: 2 years (preferred)

License/Certification:

• VSA (required)
• Valid BC Driver's License required with clean history

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