Job description
Did you know that Qualicare is also Great Place to Work certified? 91% of our employees agree that Qualicare is a Great Place to Work and we are so proud of our companys culture based on Respect, Fairness, Credibility, Pride, and Camaraderie. Qualicare received this ranking after a thorough audit by the Great Place to Work team. The process involves an analysis of the trust levels and culture in an organization through an anonymous survey of its employees. Learn more about the Great Place to Work at: www.greatplacetowork.ca
TITLE OF POSITION: CARE COORDINATOR-FULL TIME FIXED CONTRACT From December 2024 until June 2025 with a possibility of extending
SUMMARY
The care coordinator performs scheduling, HR functions, families, clients, and staff liaison to ensure the efficient processing of referred clients to Qualicare Family Home Care. The person organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The person supports HR activities but is not limited to, such as recruitment and selection, orientation, training, health and safety, and employee relations. The activities are conducted in accordance with the organizations policies and procedures; required to be on call after regular business hours and weekends, as directed by the Administrator and/or Care Coordinator.
Job Duties/Responsibilities:
Responsibilities of the Care Coordinator role include, but are not limited to the following:
Scheduling

• Serves as the primary point of contact for inquiries from staff regarding schedules, call-ins, and open shifts and from clients about all schedule-related matters
• Maintains the schedule in Wellsky, and assures staff schedules are checked daily
• Manages, verifies, and assigns schedules daily
• Manages calls from staff including urgent requests and changes during the day and after hours
• Responds to clients referrals within specific time frames as per the organizations policy;
• Effectively meets the needs of each client by scheduling the client with the caregiving services;
• Identifies team availability and ensures equitable distribution of client assignments while ensuring adequate coverage at all times.
• Assign clients to the site within their geographical area to provide cost-effective, time-efficient service.
• Monitors referral trends and anticipates increases/decreases;
• Acts as a resource staff in the utilization of organizational projects

HR

• Recruit staff by preparing job postings, checking, identifying, and interviewing candidates, preparing offers of employment, hiring documents, and preparing announcements
• Provides new staff with an orientation and onboarding
• Assists with the preparation of the yearly PA evaluation process

Learning and Development

• Supports staff with online learning and development, and training

Documentation/Communication

• Answers calls from staff, clients and partners
• Responds to client/employee inquiries and/or problems immediately, as appropriate refers to the Care Manager/Supervisor for necessary follow-up and action;
• Ensures all relevant information is received either in verbal/written/electronic format.
• Inputs accurate data into Qualicare s software package;
• Assists with tracking and validating client-related documentation;
• Uses technology to facilitate accurate and timely communication i.e. voice mail, email

Quality Management:

• Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Manager/Supervisor immediately;
• Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations;
• Assesses client satisfaction using Qualicare s established process

Operational

• Supports Director with internal organizational projects/programs, software utilization
• Supports Director with preparing weekly reports data and as requested
• Office duties as assigned (copies, emails, scanning, etc.)

Community Relations:

• Is aware of community resources and ensures implementation of appropriate information.
• Attends workshops and seminars to further own knowledge as well as establish business contacts.
• Promotes the services in the community

PHYSICAL AND MENTAL EFFORT

• Standing or sitting for long periods
• Visual/keyboarding effort to use computer
• Use telephone and computer extensively

Qualifications

• Minimum of 2-3 years experience with scheduling and/or customer care/client registration
• Healthcare experience preferred
• Coordinator experience preferred
• PSW or RPN 1-2 years (preferred) not necessary
• Intermediate Microsoft Office Suite, Excel and proven proficient computer skills and working experience with computerized clinical care systems
• Proven excellent interpersonal skills and effective oral/written communication skills
• Demonstrated excellent organizational, time management, prioritization problem-solving, and conflict-resolution skills
• Demonstrated planning and coordinating abilities
• Proven ability to work effectively as part of a team
• Demonstrated ability to work with minimal supervision

Requirements:

• High level of customer service experience
• Healthcare-related experience complemented by job-related education and training.
• Proven interpersonal, organizational, written, and verbal communication skills.
• Demonstrated self-starter with experience and commitment to team organizational approach
• Ability to work independently in a fast-paced, diverse, and multicultural environment.
• Demonstrated commitment to providing the highest level of satisfaction in client and staff service care
• Demonstrated self-starter with experience and commitment to a team approach in the workplace.
• Excellent communication and organizational skills
• Easily adapts to changing technology, policies, and procedures
• Critical thinking, and ability to work independently with minimum supervision
• Ability to work in a fast-paced environment

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Evenings
• Weekends
• On call

Only qualified candidates will be contacted.