Salary: $63,500 - $103,000

About Lendesk

We're a financial technology company on a mission to create graceful products that simplify the mortgage process and help fund the future. Our flagship product is an advanced digital mortgage origination platform that connects borrowers, brokers, and lenders. We're a fast-growing team of 50+ employees, composed of innovative and engaged individuals working collaboratively to deliver a unique digital home buying experience.

What We Offer

In addition to the exciting work, great people and a fun and supportive culture, we offer an extensive benefits and perks package:

• Competitive salaries
• Comprehensive benefit plan including dental, medical and vision
• Remote first, work from where you are in Canada
• Budget to improve your home office set-up
• Flexible work hours
• The latest in hardware and software tools
• Budget for continuous development and training
• Stock purchase program in our parent company (“NYSE:RKT”)

The Role

We're looking for a remote System Administrator to add to our dynamic and motivated team. The ideal candidate will be a proactive domain owner and proficient troubleshooter that has experience managing devices (MacOS preferred) in a remote company, managing internal software configuration and access, and providing technical support to staff. They will have knowledge and interest in security and best practices and be able to drive strategy towards better solutions.

We are looking for a System Administrator to:

• Provide technical support and troubleshooting to staff for company devices and accounts
• Maintain hardware requirements for staff devices
• Configure staff MacBooks during onboarding, offboarding and replacements, and may include physically handling and shipping
• Manage operating system configuration through Kandji
• Manage Google Workspace, particularly with a focus on security best practices
• Manage identity management (Okta) and password management (1Password)
• Manage internal software access and permissions
• Configure and monitor data loss prevention (DLP) solutions
• Manage VPN
• Monitor and oversee security across company devices and accounts
• Take ownership of compliance requirements and auditing of devices and accounts
• Own the domain and drive strategy and framework for it

You enjoy and have previous experience:

• Providing internal technical support and troubleshooting
• Managing devices in a remote company
• Managing MacOS devices
• Managing staff permissions and access to company software
• Security and best practices
• Owning tasks and producing solutions autonomously

Bonus Points:

• Professional certifications or Bachelor's degree in information technology or computer science
• Experience managing Google Workspace for an organization
• Experience with BYOD mobile device management (iOS and Android)
• Experience managing hardware security keys (e.g. YubiKey)
• Experience shell scripting

You must be a current Canadian resident to be considered for this role. A candidate selected for this position must pass a criminal background check.

Lendesk is committed to offering competitive salaries to all our team members. This role has a salary range of $63,500 - $103,000 CAD which accounts for the skills you'll bring to the team, the impact you'll have on the business, and the growth you'll experience in the role. Throughout your time at Lendesk we'll continue to have conversations about your career development and you'll have the opportunity to build an amazing career with us.

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