As a leading healthcare consultancy, Throughline Strategy's sole mission is to help healthcare organizations improve experiences and outcomes for people living with illness and those who care for them. Our global clients come to us for our strategic counsel, powerful insights, and design solutions — and because we have a ‘roll-up-the-sleeves' determination to deliver great work that matters.

At Throughline, we firmly believe that culture is as important as the work we do. We hire for values alignment first and foremost. Our values are centred around what it takes to be a great partner:

1. Move It Forward - Even when faced with ambiguous, never-seen-before challenges, our people “make %$ happen” in order to make meaningful change.
2. Know Yourself - Our team is skilled at assessing what we do well (individually, and as a group; in both technical and ‘human' skills). This increases vulnerability and removes uncertainty in how we operate, creating a more dynamic and sustainable culture of trust, innovation, and teamwork.
3. Kindness and Candor - We share the truth with one another in a way that leaves everyone whole and allows people to quickly act on feedback in delivering their personal best work.

If these values sound like they were written for you, read on! We are seeking a motivated, results-oriented individual to join our team as an Office and Operations Coordinator.

Apply to join us if you:

• Love to solve problems and strive to make a difference. "Resourceful" is your middle name.
• Love learning and mastering new technical platforms and can quickly become proficient in systems and tools you may not have used before.
• Are tech-savvy and able to provide basic IT support to your colleagues, as well as troubleshoot and resolve issues on digital platforms.
• Love collaborating and helping in a team culture where we roll up our sleeves to get the job done together.
• Can work independently, when required, taking ownership of responsibilities without needing constant supervision.
• Have amazing attention to detail and love organization. This role coordinates a lot of moving pieces, and precision is important.
• Speak well, listen even better. You take the time to understand what people need to succeed.
• Are personable and easily establish and maintain excellent relationships.
• Are a clear communicator and are skilled at tactfully and respectfully making requests.
• Are known for your sound judgment and discretion regarding business matters and people issues.
• Have experience in corporate settings, IT or tech support, customer service, or hospitality.
• Are proficient in Microsoft Excel and comfortable working with spreadsheets for tracking and reporting.
• Enjoy multi-tasking and handling both large and small tasks, from office management to event planning and technical troubleshooting.
• Excel in a fast-paced environment, always flexible to pivot in response to changing needs.
• Desire to contribute to the operations of a growing business.
• Feel that improving health outcomes and experiences is important and personally meaningful.

Responsibilities include:

IT Support and Coordination: Optimizing our use of technology in our work

• Provide first-line technical and IT support across platforms, including Microsoft Excel, Microsoft Teams, Zoom, and other digital tools and coordinate/liaise with external technology support provider
• Be a leader in new tool adoption and training
• Manage accounts for various platforms & tools
• Handle hardware management, maintenance, ordering, and setup for new employees.

Physical and Virtual Office Operations: Maintaining a well-run office environment where people are excited to collaborate and work

• Primary point of contact for any office and technical concerns
• Track and order office and project supplies
• Pick-up and order office supplies as needed
• Maintain the general upkeep of the space
• Maintain Building Management relations
• Manage office equipment and courier deliveries
• Ensure confidential materials are securely stored in the physical office
  

Project Support: Support a stress-free project delivery experience

• Participate in close-out process for client projects including detailed tracking of expenses using Excel
• Provide support for consultants, HR, and managers on special projects
• Work with design & project teams to ensure all project-related supplies are prepared for travel
• Provide back up coverage for other operational roles when needed
  

Culture Building: Nurturing a warm and inclusive culture

• Plan in-person and virtual team-building events working closely with management, HR Coordinator and the Culture Committee
• Execute in-person and virtual team-building events (lunches, quarterlies, off sites, etc.)
• Manage special events to celebrate team member milestones such as birthdays, work anniversaries, and life events
• Champion team initiatives and encourage participation

Employee Onboarding and Off-Boarding: Coordinating an exceptional welcome for our newest team members

• Procure, prepare, distribute, and collect employee-issued equipment
• Conduct training and orientation for in-house systems, tools, and processes (expenses, time tracking tool etc.)

Requirements

Background and Experience:

• Minimum of 1 year of work experience in a customer service, hospitality, tech support or corporate setting.
• Proficiency using various technologies (at minimum - Google Suite - Docs, Sheets, Slides; MS Office - Word, Excel, PowerPoint, Teams; Zoom; network understanding; use of scheduling software is an asset; AI tools)
• English language fluency (equivalent of CBL12)
• Must be able to lift boxes of up to 20lbs and walk up flights of stairs while carrying materials

Applicants must be legally able to work in Canada. This is a full-time role. Throughline operates with a hybrid environment work model so employees will work onsite in Midtown Toronto (Yonge and St. Clair) for 1- 3 days per week and remotely for the remainder of the time.

What we offer:

• Being part of a truly collaborative and supportive team
• Coaching and guidance
• A competitive salary with growth potential
• 3 weeks paid vacation, plus 5 paid personal days and 5 unpaid personal days
• 3 special long weekends (above and beyond statutory holidays)
• Comprehensive Lieu Time policy
• A hybrid working model. One day per week in-office. Remaining days virtual.
• Health and dental benefits and access to an EAP starting after 3 months, 50% of premiums are employer-paid
• Culture-building events to strengthen our team dynamic
• A committed leadership team that is constantly improving Throughline's value through quarterly team meetings and regular feedback

To apply, please submit:

• An up-to-date, two-page resume
• A cover letter that describes how you are using AI in your work or personal life

Inclusion:

We acknowledge and honour the value and dignity of all individuals. We pledge ourselves to creating and maintaining a culture that welcomes and respects diverse traditions, heritages, and experiences.

Accommodations and Accessibility:

At any time during the interview and onboarding process, let us know if you require accommodation. Please contact us at [email protected] and we will work with you to provide the support you need.