CLIENT EXPERIENCE COORDINATOR, ENTREPRENEURSHIP

INVEST OTTAWA – VENTURE DEVELOPMENT

Reporting to the Entrepreneurship Programs Lead, the Client Experience Coordinator for the Entrepreneurship Programs team is responsible for supporting the consistent delivery and success of our current and future entrepreneurship programs. Current programs include Starter Company Plus Summer Company and the E-Commerce Accelerator Program. This position may cross over all business lines within the Entrepreneurships team from time to time, however, the primary focus will be to support the program lead in the delivery of programming. The ideal candidate will be highly organized, proactive, and passionate about fostering entrepreneurial growth.

WHAT YOU WILL BE DOING:

• Coordinate regularly with the Entrepreneurship Programs Lead to align on program objectives and deliverables.
• Assist the Entrepreneurship Program Lead with the delivery of Summer Company, and Starter Company Plus and the E-Commerce Accelerator programs.
• Assist with the delivery of program workshops, mentorship sessions, and events: including managing communications, RSVP lists, catering and technical requirements
• Manage client inquiries and provide timely responses
• Help review applications, business plans, and other relevant documents
• Schedule and coordinate interview sessions as needed
• Assist with administrative duties such as booking meeting rooms, creating surveys, and coordinating client interactions, etc.)
• Work to facilitate engaging speakers, mentors, advisors
• Organize and on-board mentors
• Track participants progress and gather program data to monitor success and areas of improvement
• Update critical client information, progress, and key metrics in Microsoft Dynamics
• Accommodate participant needs and requests, including some coaching and mentoring when necessary.
• Help plan and execute end of program deliverables, including workshops, mentors, and pitch events when required
• Gather feedback from participants and mentors on the program including Net Promoter Score (NPS) To continuously improve program offerings.
• Work closely with other internal teams such as Corporate Services team, Finance and Marketing team to ensure cohesive program delivery.
• Represent the Entrepreneurship Team at external events or networking opportunities as required

WHAT YOU HAVE ACCOMPLISHED/ GAINED THROUGHOUT YOUR CAREER:

• A college diploma/certificates, or University degree in Business Administration, Entrepreneurship, Marketing, Commerce, or a related field or an equivalent work experience
• Minimum 1 year of experience in administrative or operational coordination roles.
• Collaborative and Supportive Team Member
• Excellent customer service skills
• Business knowledge an asset
• Good communication and organizational skills
• Ability to manage shifting priorities in a fast-paced environment
• Self-starter with Willingness to learn
• French speaking an asset

Work Expectations

Full time 37.5 hours per week with 10 days per month required in the office.

Do you have some of these skills but maybe not all? We still encourage you to apply as we would love to review your unique application and learn more about you!

At Invest Ottawa and Bayview Yards, we know that diversity, inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs, operations and governance. As an equal opportunity employer that doesn't simply accept difference but celebrates, support and thrives because of it, we invite all qualified candidates to apply, and especially encourage those who identify as members of underrepresented groups.

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact [email protected] to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential.

At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it's what's best for us, our culture and our community.