Service Advisor - Evening Shift

Rev Up Your Career at Peterbilt Atlantic!

Peterbilt Atlantic Fredericton is on the lookout for an Evening Shift Service Advisor to join our dynamic team. With our brand-new facility, we're offering an unparalleled opportunity to work in a cutting-edge environment. This is your chance to be at the forefront of developing state-of-the-art facilities alongside the industry's top technical team, all while representing the iconic Peterbilt brand in Eastern Canada.

Why Join Us?

At Peterbilt Atlantic, we not only offer competitive compensation but also a comprehensive benefits package designed to support the growth of our team members:

• Blue Cross Insurance: Comprehensive health coverage to keep you and your family healthy.
• RRSP Contributions: Invest in your future with our retirement savings plan.
• Vacation: Enjoy paid vacation to relax and recharge.
• Long-Term Disability: Feel secure with income protection.
• Paid Training: Benefit from paid factory training and continuous learning opportunities.
• Exclusive Discounts: Save on our products and services.
• Family owned and operated
• Long term job security

Responsibilities

• Ability to identify, search and fill parts orders as it relates to Heavy Duty trucks
• Greet customers promptly
• Obtain customer and vehicle information
• Determine and recommend needed maintenance base on age, mileage, and vehicle history
• Prepare complete and accurate estimate of cost for labor and parts
• Monitor the progress of each vehicle throughout the day, updating customers frequently
• Verify that final invoice reconciles with work performed on the repair order
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Oversee mechanics working on vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Previous experience in the service industry
• Knowledge of repair SRT for heavy trucking industry
• Proven record of achieving exceptional customer satisfaction
• Above-average energy level
• A desire for a long-term career with a growing organization
• Strong communication and customer relations skills
• General understanding of various functions of a distribution center
• CDK software knowledge an asset
• Computer-literate with the ability to learn and become proficient in any software programs
• Valid driver's license and a clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.