What You Will Do:

• Support internal stakeholders and end users by resolving SFDC issues, change requests, and other administrative needs.
• Manage change requests by gathering business requirements, specifications, process flows, application designs, configuration, testing and release management and document changes in org/business process as needed.
• Configure, develop, enhance, and support highly customized applications or tools, intelligent workflows and applications in Sales Cloud, Sales Engagement, DataLoader, installed packages, etc.
• Manage multiple phases of systems implementations such as data conversion, configuration, integration and customization.
• Monitor operational performance, implement changes, and apply updates or enhancements when required.
• Ensure data security is enforced through the use of roles, profiles, and sharing rules.
• Train Salesforce users on best practices for tools and technologies and continually seek feedback to address user concerns proactively.
  

What You Will Bring:

• Advanced Salesforce Admin Certified and/or Salesforce Platform App Builder Certified.
• Relevant experience as a Salesforce Administrator (SaaS or Consulting side, tech sector preferred).
• Experience with Sales Cloud, Service Cloud and Lightning (1-3 years exp).
• Experience with Salesforce Process Builder, Flow and Validation Rules.
• Experience with large-scale deployments across multiple environments, managed packages, multiple change sets and other deployment tools.
• Experience with building reports and dashboards.
• Excellent communication skills and proven ability to problem solve