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Customer Care Technician - New Home Construction

Adera Development Corporation - 2 emplois
Surrey, BC
Temps plein
Niveau d`entrée
Salary: $28 - $33/hr plus bonus

This role is responsible for preparing homes for delivery and performing all New Homeowner Walkthroughs and Orientations as well as quality control and resolving any deficiency repairs identified. You should have strong construction experience and an ability to be a friendly and informative guide for those preparing to take ownership of their new Adera home.

At Adera we are:

A family owned, fully integrated real estate development and asset management company with over 55 years of expertise in residential and commercial real estate across the Lower Mainland. We are leaders in intentional real estate creating buildings for better lives that enhance the communities in which we live, work and play. We deliver ultimate value through our commitment to people, climate, wellness and agility. An organization based on financial acumen, sustainability and life-long learning, we take pride in what we do and recognize our exceptional people as our superpower as we embrace the very best of our Live West Coast philosophy.

We are looking for people who:

Proactively take ownership of their role and believe that the work we do matters. We like to have fun, take a collaborative approach to problem solving and are passionate about doing the right thing for our people, our partners and our communities. We appreciate diversity of thought and encourage each other to bring our best self to work every day. We are life-long learners who share ideas about how we might continually evolve as an organization. We respect the skills and professionalism of our colleagues.

We provide our employees with:

  • Competitive compensation with the ability to participate in the financial success of our development projects
  • An inclusive and respectful workplace that prioritizes health & safety, sustainable practices and continuous improvement
  • Health & wellness benefits that support unique needs and provide a financial safety net in the event of unforeseen life circumstances
  • Continuous investment in professional and personal development through both formal and informal training and education support
  • Opportunities to participate in industry associations, events and/or charitable causes that they are personally passionate about

The successful candidate will be:

  • Diligent in upholding Adera's quality standards and viewing the homes we are building through the customers' eyes
  • Passionate about coordinating important details to ensure schedules and budgets are on target
  • Meticulous in ensuring clear, concise and accurate communication, record keeping and documentation
  • A trusted point of contact for homeowners, sales teams and construction teams who can creatively find win-win solutions
  • A capable professional in technical construction skills with the ability to effectively communicate and set appropriate expectations
  • A team player willing to assist with general site labour and site operations as required

The ideal candidate will have:

  • A strong understanding of construction and finishing techniques with a passion for delivering the best possible quality
  • Great communication skills with the ability to put home buyers at ease, identify concerns and resolve deficiencies
  • A willingness to continue formal education and mentoring with experienced Adera staff
  • Technology skills with an ability to work independently and to be self-motivated while contributing to the success of the team
  • High standards of accuracy and attention to detail, ensuring confidentiality and professionalism are maintained at all times