Opportunity:

The role of Manager, Cloud & DevOps Platform Support involves leading a team of senior technical professionals in the support and maintenance of Cloud & DevOps Platforms.

Location: The position is based in Toronto, with a hybrid work model.

Reporting Relationship: The position reports to the Director of Cloud Infrastructure Architecture & Engineering.

What You'll Do:

• Oversee and manage a team of system engineers in charge of the daily operations and support of Cloud & DevOps Platforms, including hiring, coaching, mentoring, providing feedback, and hands-on career development.
• Offer technical support and coordination for escalated incidents and problems from DevOps engineering and SRE teams.
• Lead delivery and/or participate in projects alongside business, architecture, and development teams to implement and manage infrastructure technologies and solutions.
• Foster talent growth and development, creating teams and a collaborative engineering culture aligned with company values.
• Provide guidance and support for escalated incidents and problems.
• Promote and implement modern, Agile software development practices and core DevOps behaviors to effect change across development and infrastructure teams.

What You Bring:

• A Bachelor's degree in software development or computer engineering, or equivalent work experience.
• At least 5 years of practical hands-on technical experience combined with strong management skills.
• A minimum of 5 years managerial experience in leading platform support (DevOps/SRE) teams.
• Demonstrated ability to establish and maintain metrics-based process improvements.
• Comprehensive DevOps skills, including proven hands-on experience with source, artifact, orchestration, configuration, and secret management in concert with CI/CD pipelines.
• Experience in implementing and using Infrastructure and Configuration as Code in CI/CD and GitOps automations.
• Knowledge in managing Cloud Infrastructure and Application Monitoring/Logging solutions (preferred).
• Practical experience in Public/Private Cloud Computing and CaaS (Containers as a Service) with Kubernetes/Docker.
• Experience in cross-functional teams using Agile methodology, including SCRUM and KANBAN.
• Proficiency in payment systems and the merchant acquiring business (preferred).

What You Get:

• A comprehensive Total Rewards Program, including bonuses, flexible benefits from day 1, and a choice between a health spending account (HSA) or personal spending account (PSA).
• RRSP matching & a defined contribution pension plan.
• Access to learning & development programs and resources, including unlimited free access to LinkedIn Learning, Coursera, and an Educational Assistance Program.
• A holistic approach to well-being, including an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events, and a supportive workplace culture.
• Commitment to Diversity, Equity, and Inclusion (DEI) through various initiatives, including employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and resources like an internal DEI website and newsletter.
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).