Key responsibilities

Delivery Excellence

• Contractual compliance (right solution as proposed is deliver in a profitable manner)
  
• Working closely to create new transformation agenda for the client.
  
• Drive delivery excellence programs/initiatives to drive superior margins/client satisfaction.
  

Delivery Management

• Client trusted advisor from an execution standpoint.
  
• Manage key customer relationships (CSAT), deep dive on customer feedback and support.
  
• Track delivery escalation & enable resolution.
  
• Handling large teams across geographies
  

Delivery Operations

• Owns end to end accountable for day-2-day operations/delivery.
  
• Leads and manages overall delivery for the account in partnership with all tracks.
  
• Drives account level forecasts, workforce strategy planning and execution.
  
• Key KPI - NGA index | Pyramid | CSAT | Attrition | Rotation of talent | Automation & Continuous Optimization
  

Educational Background

• Bachelor of Engineering (minimum)
  
• Infrastructure & Cloud Certification
  
• Specialization & Work Experience
  
• 15+ years of experience
  
• Experienced in managing large multi-disciplined delivery globally.
  
• Must possess excellent client engagement & problem-solving skills.
  
• Solid delivery experience in at least one or two Service Line offerings (Cloud & Infra – must; Apps or Engineering - optional)
  
• Managed execution of large BAU cum Transformation program for a global client with annual revenue of USD 40Mn+