**THIS POSTING IS FOR HIGHLAND COLLISION CENTRE IN AURORA, ON**

Estimator / CSR

Highland GM

The Highland Collision Centre is one of the largest facilities in York region and we are equipped with some of the most modern equipment. We are I Class Gold (Aluminium) certified and certified with multiple OEMs. The successful candidate will join us in our focus to provide outstanding customer service and quality.

Job Description:

The primary responsibility of the CSR is to provide an exceptional customer experience while leading production in the shop. The ideal candidate will have a strong background in customer service, sales, and automotive repair, with the ability to assess vehicle damage accurately and provide estimates. This person plays a pivotal role in the success of the of the Collision Centre.

Role and Requirements

• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Collaborate with the body shop team to ensure timely and efficient repair processes
• - Utilize mechanical knowledge to evaluate repair needs and recommend appropriate services
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Requirements:

- Previous experience in a dealership or automotive repair setting preferred

- Ability to work collaboratively in a fast-paced environment

- Experience in sales and interacting with customers

Job Type: Full-time, Permanent

Benefits:

• Competitive comp plan, benefits and pension

Schedule:

• Monday to Friday

Diversity and Inclusion Commitment:

At Highland Chevrolet Buick GMC Cadillac, we uphold a culture of respect and inclusion, recognizing and valuing the diverse talents and perspectives of our team. We provide equal opportunities for growth and success in a supportive and inclusive work environment. Through our continuous commitment to improvement and passion for customer service, we strive to deliver exceptional experiences while embracing the diversity within our dealership