Summary

The Customer Pickup Associate assists the Department Manager and the team in consistently meeting performance expectations in terms of customer experience; online order execution, assembly and delivery process as well general maintenance and clean up. This position includes a lot of lifting and carrying.

Responsibilities and Tasks

Customer Service

• Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:
  • Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.
  • Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.
  • Delivering and assembling merchandise as required
  • Assists with the customer experience with merchandize pickup and loading products into Customers Vehicles

Operations

• Works with Hyrbis systemt oe nsure that online orders are processed on a timely basis
• Is responsibile for garbage dosposal, cardboard recycling, and the disposal of broken products in accordance with store policy
• Reports stolen and damaged goods to Management
• Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems
• Is responsible for the safe operation of all warehouse equipment as required (forklift, skyjack, etc)
• Handles dangerous goods and hazardous products according to established procedures
• Plays an active role in the warehouse team by openly sharing opinions and ideas on how to improce the warehouse, and by participating in meetings and training as required
• Engages in elarning activities and listens to feedback to improve their own abilities
• complies with company, store, and warehouse policies
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately
• Uses professionsal appearance (ex. uniform, hygeine, grooming and name tag) when interacting with others
• Completes other tasks, as required

Requirements

• Knowledge of warehouse and store layout
• Ability to work with minimal supervision
• Basic math and computer skills
• Ability to work in other areas of the store is an asset
• Certification in operating warehouse equipment is an asset
• Work experience in a warehouse/distribution environment, in a Canadian Tire store, is also considered an asset

Required Skills and Abilities

Successful candidates will demonstrate the following comptencies:

• Strong belief in Canadian Tire Values of honesty, integrity, and respect
• Results-oriented individual
• Effective written and oral communication skills
• Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals
• Ability to resolve retail and/or customer issues
• Ability to adapt and cope with challenging and changing situations
• Positive attitude, punctuality and solid work ethic

Potential Career Opportunities

• Next levels: Merchandiser, Supervisor, Warehosue Manager, and Promotions Manager
• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country
• Career opportunities across the larger Canadian Tire family (Canadian Tire-Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporations Ltd, and Canadian Tire Financial Services)

Physical Demands

In compliance with the store's Health and Safety Policies and Procedures:

• Standing/walking for 8 hours
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchadnise items may vary in weight from "light" to "heavy"
• Lifting and turning repeatedly throughout the shift
• Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist
• Ability to go up and down a ladder and stairs while carrying merchandise
• Walking and carrying things at the same time and pushing/pulling, as required