XTL Transport Inc. is currently looking for a Dispatcher/ Operations Support for our Langley, BC Terminal!

About XTL Transport Inc.:

XTL Group of Transport Companies is comprised of three Divisions. XTL Transport, XTL Logistics and XTL Warehousing. The combination of these three services allows XTL to offer a truly integrated logistics service. For over 35 years, XTL has provided our partners with a progressive and reliable transportation, logistics and distribution solution throughout North America. Our corporate philosophy is unique, as we view every single client as a Partner and not simply as a Customer.

Job Description

Dispatching

• Schedule and secure resources (driver, equipment, etc) in order to achieve planned logistics orders
• Dispatch loads to drivers through AS400
• Pro-actively plan for contingencies in order to prevent service failures
• Assess and predict operational resources needed to achieve service in the most efficient and cost-effective manner possible
• Work with the maintenance department to ensure that we have the equipment necessary to service the customer needs
• Coordinate pickup and delivery appointments at customer locations
• Ensure all satellite messages are answered promptly and efficiently, forwarding or following-up on all those that need it
• Ensure all macros are completed and equipment movement is correct
• Answer phone calls and direct them to the correct party as needed
• Communicate load assignments to drivers and resolve driver issues if any occur

Customer Service

• Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete

• Ensure all EDI orders are accepted, updated and reflected accurately in the TMS
• Update appointments as per customer requests while updating drivers of any changes
• Communicate with customers of any delays or change in appointments
• Book loading and unloading appointments when required for customers
• Process driver pays
  

Other Assignments

• Provide assistance and coverage for all departments as needed by management
• Improve driver retention by providing Excellent Customer Service and always being fair with all drivers
• Ensure absolute data integrity when arranging, managing and executing orders
• Communicate any and all disciplinary issues to Operations Manager and Human Resources
• Communicate all safety related issues to the Safety Department
• Monitor Road & Weather Conditions, keeping Drivers Informed, if there is delay to f foresee, do the necessary changes in order to service customer on time

Skills & Requirements

• 1-2 dispatching experience (preferred)

• Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset

• Knowledge of Microsoft applications such as Word, Excel and PowerPoint
• Excellent Oral and Written communication skills
• Strong Analytical capabilities with excellent attention to detail
• Team player who is able to work well in groups
• Customer-focused attitude, with high level of professionalism and discretion
• Organization and Time management skills
• Ability to Prioritize and Manage Time

Schedule

Monday to Friday , 12 pm to 8:30 pm

Training will take place Monday to Friday 9 am to 5 pm.

Benefits

• Full benefits paid 100% by XTL
• Company matching RRSP
• Paid Vacation

All applicants will be treated with the highest degree of confidentiality. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.We would like to thank all candidates for their interest, however only qualified applicants will be contacted.

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