As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
About the role:OLIVER is hiring a qualified Community Manager to join our Social team in Toronto working on leading CPG brands! If you are a tech-savvy professional, experienced in social media, new product launches, PR (Public Relations) and promotional events, we would like to meet you!
Our ideal candidate has experience with social media, video, imagery, strategy, data analytics, and marketing campaigns. We're looking for candidates with exceptional communication skills and the ability to develop engaging content. You should be natural born communicator with great customer service skills and the ability to moderate online and offline conversations with our community.
What you will be doing:- Set and implement social media and communication campaigns to align with marketing strategies
- Work with our in-house creative teams to create engaging video, copy and photography assets for social media channels
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with the brand to stay updated on new products and features
- Oversee talent and influencers to drive engagement
- Monitor KPI (Key Performance Indicators), analytics and trend for brand and brand sector
- Build relationships with customers, potential customers, industry professionals and journalists
- Work with our in-house creative teams to create engaging video, copy and photography assets
- 5+ years of experience in advertising and or public relations agencies
- Proven work experience as a Community or Social Media Manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and authoring an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Ability to partner and support CX experience (customer journey) with goal to acquire and/or retain
- Ability to partner in cross channel (omnichannel) campaign development
- Excellent verbal and written communication skills
- Hands on experience with social media management for brands
- Ability to interpret platform website traffic and online customer engagement metrics
- Ability to craft and maintain social / brand playbooks
- Provide support to social team members, talent, and influencers to drive positive outcome including growth and engagement
- Knowledge of online marketing and marketing channels
- Ability to write social captions across all current social media platforms
- Ability to work collectively to support Omnichannel campaign objectives
- Experience with beauty, CPG, food brands a plus
- Experience with B2B engagement a plus
OLIVER believes that agencies work better inside a brand's organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.
Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you're most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
Our Values and how to live them
- Ambition. You look for opportunities to deliver greater value to those around you
- Imagination. You identify a range of solutions to problems
- Inspiration. You lead by example and encourage others
- Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
- Learning. You have excellent listening skills that helps you to learn from our clients and those around you
- Results. You accept responsibility for your action
We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.
Inside Ideas Group and its affiliates and subsidiaries have an internal recruitment department. IIG does not accept unsolicited resumes from any source other than directly from a candidate.