Job Title: Manager- Strategic Initiatives and Integration
Classification: Manager Level
Department: Governance
Reporting to: Executive Director
Type: Full-time (35 hours per week), Indeterminate
Pay Scale: $44.11 – 51.90 /hr ($80, 280 to $94, 458 annual salary)
Location: Hybrid
Application Deadline: June 30th, 2024 or until position is filled
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About SWCHC
We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who are vulnerable because of their age, income, ability, sexual orientation or gender identity, and language or culture.
SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.
Job Summary
Reporting to the Executive Director, the Manager of Strategic Initiatives and Integration is responsible for coordinating centre-wide initiatives related to quality and process improvement, service integration, privacy compliance and risk management.
Qualifications
Master's degree in public health, business, or health administration.
Minimum of 3 years of direct planning and project management experience.
Knowledge, Skills, and Abilities
- Demonstrated ability to prioritize work effectively and efficiently with minimal supervision.
- Ability to work under pressure and deal with conflicting priorities and deadlines with the highest degree of accuracy.
- Ability to work independently and monitor own performance objectively.
- Ability to evaluate own needs for personal and professional development to maintain a high level of competence and practice.
- Demonstrated complex decision-making ability and creative problem solving / critical thinking.
- Demonstrated ability to persuade and positively influence others.
- Strong written and oral communication skills.
- Experience in preparing reports and making verbal and written presentations to Leadership and/or Boards of Directors to educate and seek support on recommendations.
- Demonstrated commitment to the principles of health equity, inclusion and anti-racism/anti-oppression
Key Responsibilities
Planning and Strategic Directions
- Takes a leadership role in overseeing the strategic and operational planning.
- Leads, finalizes, and ensures success of operational plan and portfolio work plans.
- Leads significant organizational development and change management efforts related to strategic priorities.
- Develops, evaluates, maintains and improves a corporate wide accountability framework, including overseeing the process to establish and monitor performance targets (Accountability Agreements).
- As part of the planning role, provide support for the development and implementation of new projects, programs, and strategic initiatives.
- Responsible for initiating and supporting program development, planning, evaluation across SWCHC with an emphasis on program areas prioritized by the Executive Director.
- Conducts research and prepares briefs to interpret public policies and community issues.
- Provides on-going support to the Executive Director and Senior Management for specific projects and activities.
- As required, prepares Centre-wide and Board policies and procedures.
- As required, coordinates centre wide plans or strategic initiatives to address identified priorities.
Project Management and Coordination
- Provides Project Management support to strategic initiatives related to quality improvement, risk, and service integration
- Coordinates and leads the centre's accreditation process.
Quality Improvement
- Works with the Leadership Team and other stakeholders to identify opportunities for quality improvement in organizational performance and outcomes.
- Oversees the development, monitoring and reporting of the Centre's Quality Improvement Plan
- Staff lead for the Board Quality Oversight Committee
- In collaboration with stakeholders, participates in the development, implementation, monitoring, reporting of quality improvement activities related to accreditation and regulatory requirements.
- Assists in writing annual quality reports integrating relevant data in appropriate display techniques.
- Provides leadership for the collection and analysis of Client Experience data across SWCHC.
Program Evaluation and Research
- Initiates and develops evaluation and quality management approaches across all departments by ensuring that programs and activities are consistent with the SWCHC strategic and operational goals.
- Oversees the development and implementation of evaluation frameworks for programs and initiatives.
- Assists and guides staff as required in carrying out program evaluations, including identification of external and internal resources.
- Maintains an up-to-date inventory of SWCHC program evaluations and logic models and ensures that copies are accessible.
Data Management
- Point person for data management, to ensure timely and accurate reporting of various outcome requirements and measures.
- Develops and monitors indicators to track centre-wide progress towards strategic and
operational goals and funder requirements as part of a corporate accountability framework.
- Researches, analyses and reports on various ad-hoc projects as directed by the Executive Director.
Organizational Communication
- Oversees the development, monitoring and reporting of the Centre's communication plan
- Responsible for ensuring internal and external communications are in place to promote
awareness of and participation in organizational activities (e.g., annual reports, social media, internal organizational wide communications, etc.)
- Regularly communicates to management, staff teams, and external agencies on issues related to quality improvement, planning and implementation of various initiatives and strategies
Management and Supervision
- Responsible for all management responsibilities related to the Manager's team of staff and consultants, including but not limited to the recruitment process, work plans, performance and coaching, leading team meetings, communications, scheduling, ensuring the health and safety of staff, etc.
- Delegates and monitors work as appropriate. Organizes team planning events and is responsible for team plans.
- Leads by example in making decisions and solving problems which mitigate risk in situations which are complex and ambiguous, using data to support decision making.
- Demonstrates consistency, fairness, and promptness in decision making and communicates decisions in a transparent and clear manner.
- Chairs/organizes team meetings, sets agendas, facilitates discussion and information flow; promotes and enhances team functioning through support, coaching and conflict resolution.
- Consults with the Executive Director and Director of People, Culture and Organizational Development on significant human resource issues.
- Ensures program policies and procedures are updated as per established policy.
**It is the policy of SWCHC to require COVID-19 immunization for all employees, volunteers, and students, including those who work off-site with the following exceptions: Persons with a medical reason that prevents them from being vaccinated against COVID-19; Persons with other reasonable considerations pursuant to the Ontario Human Rights Code that restrict them from being vaccinated against Covid 19 vaccination.**
Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity deserving communities. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.
Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.