Reporting to the Manager of Customer Supply Chain the EDI Analyst, Customer Supply Chain will play a crucial role in supporting the SAP S/4 HANA Enterprise Resource Planning (ERP) system, requiring extensive expertise in EDI and the SAP environment. Key responsibilities include proactively monitoring and resolving data transfer issues, specifically EDI message discrepancies between SAP and external systems, and managing customer requests for onboarding to EDI for invoicing and ordering processes. The role demands in-depth knowledge of SAP S/4 HANA, proficiency in EDI standards such as EDIFACT, ANSI X12, and XML. Familiarity with programming languages, expertise in data mapping and transformation, understanding of communication protocols like AS2, FTP, and SFTP, strong analytical and problem-solving skills, and the ability to document processes and generate reports for stakeholders are also essential.

Responsibilities:

• Analyze and resolve issues related to customer IDOCs, focusing on reference numbers and European Article Numbers (EAN).
• Track and address discrepancies in 945 EDI transactions, ensuring accurate ship confirmations.
• Collaborate with the technical team to troubleshoot and fix failures in 940 EDI warehousing IDOCs, ensuring seamless warehouse operations.
• Identify and correct errors in EDI customer invoices, ensuring accurate billing and financial records.
• Address and fix IDOC failures related to inbound and outbound transactions from the Transportation Management System (TMS), ensuring smooth logistics and transportation processes.
• Implement EDI specifications and mapping for new customers.
• Analyze and understand business data needs, translating them into system requirements.
• Coordinate EDI testing and trading partner implementation initiatives.
• Work closely with stakeholders to define requirements and develop solutions.
• Provide EDI technical support to ensure smooth operations.
• Monitor KPIs and report on EDI processes and transactions
• Working closely with IT teams to ensure the security and compliance of EDI data
• Evaluating and recommending updates or improvements to existing EDI systems

Requirements:

• Bachelor's degree or technical certification in EDI preferred
• Technical proficiency in EDI standards required
• Experience in EDI mapping, translation and implementation
• Excellent problem-solving and demonstrated analytical skills
• Strong cross-functional collaboration, inside, and outside supply chain
• Proven strong judgment, decision-making ability and strong attention to detail
• Demonstrated focus on continuous improvement in a customer centric environment

Why Lindt Canada?Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #CORPORATE #LI-LINDTCA #LI-Hybrid #LI-AR1