Reporting to the Manager, Consumer Affairs and Quality Assurance, the Consumer Affairs & Quality Assurance Coordinator will be responsible to ensure that consumer needs are met while maintaining high standards of product quality and regulatory compliance through in dept root cause analysis and continuous improvement initiatives.

Responsibilities:

Consumer Service:

• Respond to consumer questions and provide information about products and services. Manages the collection of consumer concerns and complaints from various sources (Lindt.ca, mail, email, social media, retail stores, telephone).
• Address and resolve consumer complaints in a timely and effective manner.
• Ensure the customer relationship management system is correctly populated and external trackers maintained.
• Gather feedback from consumers to assess their satisfaction and identify areas for improvement.
• Compile data for Monthly, Quarterly and yearly reporting when required or requested

Quality Assurance:

• Develop and update protocols to ensure products and services meet quality standards.
• Track and report on quality metrics to identify trends and areas for improvement.
• Support the retail store audit program to ensure compliance with food safety standards and identify areas for improvement.
• Work with cross-functional teams to identify and rectify quality issues.
• Provide essential support to the Quality Assurance Manager in their daily tasks.
• Assist by providing nutritional labeling product information in compliance with relevant regulations and standards, Support MNL creation, Artwork review and other regulatory needs when required.

Qualifications:

• Bachelor’s degree in food science, Quality Assurance, Microbiology, or a related science field.
• Previous experience in consumer service, customer care and quality assurance roles.
• Experience in quality assurance procedures and compliance programs.
• Experience with CRM systems or other consumer service software.
• Familiarity with quality metrics and performance monitoring.
• Experience in data collection, data reporting and data analysis
• Knowledge of food safety standards and regulatory compliance.
• Ability to multitask and manage multiple responsibilities.
• Ability to work independently and make successful unbiased decisions.
• French bilingualism is a strong asset but not mandatory
• Proactive and continuous improvement mindset.

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #CORPORATE #SUPPLYCHAIN #LI-LINDTCA #LI-Hybrid #LI-AR1