Job ID: 273873

Date posted: 20/02/2025

Who you are
•You are passionate about developing and inspiring your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
•Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience.
•You love challenges and capable to prioritise and organise your work and the work of others in order to make the most efficient use of the time available.
•You have at least 3 years of customer service work experience in a fast-paced retail environment or a distribution center (returns or cashier experience is a plus, but not necessary)
•You are a customer purpose driven- you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
•The IKEA Leadership approach inspires you and to lead by example is important to you.
Your responsibilities
•Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to address customers concerns in a timely manner and provide them with a memorable customer service experience.
•Actively listen and identify customer needs, process transactions and handle cash according to IKEA checkout, returns and exchange policies.
•Plan staffing of the cash lines according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully.
•Maintain an ongoing awareness of the daily and weekly service/delivery targets; oversee break schedules and overall scheduling needs.
•Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on cash handling policies or customer relations action plans.
• Spend most of your time in the check-out area supporting the check-out co-workers and ensuring customers leave with a positive payment experience.
•Ensure that check-out area is presentable, our check-outs are always efficiently equipped throughout the day and co-workers are ready and available to help customers.
•Process sales reports; follow up on the queuing policy and waiting times in the check-out to help maximise our customers' shopping experience.
About this work area
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
•Wellness days (in addition to your vacation days!)
•Extended health, dental, and vision coverage (for you and your family)
•RRSP with IKEA contribution matching options
•Eligibility for our annual IKEA bonus incentive plan
•Flexible spending account
•Life insurance
•Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
•Parental leave
•Bereavement leave
•Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/ salary for this position ranges from 46,000 CAD to 52,000 CAD and will be based on relevant work experience.