Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Technical Support Specialist – Information Technology (IT)

Company: VMG Strategic Technology

Location: Bedford, NS

Job Category: Information Technology

Employment Type: Permanent

Hours: 37.5 hours per week

About the Role

Are you passionate about technology and helping others? VMG Strategic Technology is seeking a dedicated Technical Support Specialist to join our dynamic team. In this role, you will be the go-to expert for users experiencing difficulties with their computer systems and networks. Your expertise will not only help resolve issues but also enhance the overall user experience.

Key Responsibilities

• Provide access to computer networks and ensure proper installation of equipment.
• Report on the performance of computer systems and networks.
• Respond to user inquiries and difficulties with computer systems.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Offer advice and training to users based on identified challenges.
• Maintain a log of problems and solutions for use by other technical support analysts.
• Participate in the redesign of applications and software.
• Supervise a small team of technical support workers.
• Provide business systems, network, and Internet support.
• Perform web-server backup and recovery operations.
• Manage incidents and provide exceptional customer service.
• Evaluate and install computer hardware, networking software, and operating system software.
• Install software as needed.

Qualifications

Education

• College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.

Experience

• 1 to less than 2 years of relevant experience.

Language Requirements

• Bilingual (English and French).

Technical Skills

• Proficient in Android, iOS, MAC, Linux, and Windows operating systems.
• Familiarity with networking software, hardware, and security.
• Knowledge of programming languages such as C++, JavaScript, PHP, and .NET.
• Experience with Zendesk and ITIL practices.
• Understanding of web technologies and data visualization software.

Work Environment

This role is set in a fast-paced environment with tight deadlines, requiring attention to detail and the ability to multitask effectively.

Personal Attributes

• Client-focused with excellent interpersonal skills.
• Strong oral and written communication abilities.
• Organized, efficient, and able to manage time effectively.
• Demonstrates initiative and sound judgment.
• A true team player with a commitment to honesty and accuracy.

Benefits

Health Benefits

• Comprehensive dental plan.
• Health care plan.
• Vision care benefits.

Financial Benefits

• Gasoline expenses covered.

Other Benefits

• Employer-paid learning and training opportunities.
• Paid time off for volunteering or personal days.
• Team building opportunities.

Salary

Hourly wage ranges from $26.00 to $29.50 (to be negotiated).

Are You Ready to Make an Impact?

If you are excited about technology and helping others, we want to hear from you! Join VMG Strategic Technology and be part of a team that values innovation and collaboration.

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.