Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we invite you to apply for the position of Guest Service Representative at the Crowne Plaza Moncton Downtown!

About the Company

The Crowne Plaza Moncton Downtown is a premier hotel located in the heart of Moncton, NB. We pride ourselves on delivering outstanding hospitality and creating memorable experiences for our guests. Our team is dedicated to providing top-notch service, and we are looking for enthusiastic individuals to join us in this mission.

About the Job

As a Guest Service Representative, you will play a crucial role in ensuring our guests have a pleasant and seamless experience from the moment they arrive until their departure. Your responsibilities will include:

• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Exchanging foreign currency
• Processing guests' departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets, cash reports, and related forms
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wakeup calls
• Performing light housekeeping and cleaning duties
• Providing exceptional customer service

Requirements

To be successful in this role, you should meet the following criteria:

• Education: No degree, certificate, or diploma required
• Experience: 7 months to less than 1 year in a similar role

Work Setting

• Hotel, motel, resort

Computer and Technology Knowledge

Familiarity with the following is essential:

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet applications
• Internet
• Opera

Work Conditions and Physical Capabilities

This role requires:

• Attention to detail
• Ability to work in a fast-paced environment
• Standing for extended periods
• Working under pressure

Personal Suitability

We are looking for candidates who possess:

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral and written communication skills
• Flexibility
• Good judgment
• Organizational skills
• Reliability
• Team player mentality

Benefits

We offer a range of benefits to our employees, including:

• Free parking available
• Permanent work term
• Bilingual work environment
• Hours: 32 to 40 hours per week

Salary

The hourly wage for this position ranges from $17.00 to $18.00, negotiable based on experience.

If you are ready to embark on an exciting career in hospitality and make a difference in our guests' experiences, we encourage you to apply today!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.