Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Agent!

Are you passionate about providing exceptional customer service in the hospitality industry? Do you thrive in a fast-paced environment where every day brings new challenges? If so, Point Pleasant Lodge is looking for you! We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in beautiful Halifax, NS.

About Point Pleasant Lodge

At Point Pleasant Lodge, we pride ourselves on creating memorable experiences for our guests. Nestled in an urban area, our hotel offers a unique blend of comfort and convenience, making it a preferred choice for travelers. Our team is committed to delivering outstanding service, and we believe that our employees are the heart of our success.

Job Overview

As a Guest Service Agent, you will play a crucial role in ensuring our guests have a pleasant and enjoyable stay. Your responsibilities will include:

• Registering arriving guests and assigning rooms
• Resolving complaints and claims with professionalism
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Processing guest departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets and cash reports
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wakeup calls
• Performing light housekeeping and cleaning duties
• Providing exceptional customer service

Requirements

Education

• Secondary (high) school graduation certificate

Experience

• Will train
• Permanent position
• Language of work: English
• Hours of work: 37.5 hours per week

Work Setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Skills and Competencies

• Attention to detail
• Ability to work in a fast-paced environment
• Capability to work under pressure
• Client focus and dependability
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility and judgment
• Organized and reliable
• Team player

Computer and Technology Knowledge

• Database software
• Internet proficiency

Security and Safety

• Bondable
• Criminal record check required

What We Offer

We offer a competitive salary of $16.50 hourly and a supportive work environment where you can grow and develop your skills. Join us in creating unforgettable experiences for our guests while building a rewarding career in hospitality!

Screening Questions

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

If you are ready to embark on an exciting journey with Point Pleasant Lodge, we encourage you to apply and become a part of our dynamic team!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.