Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Services Agent!

Company: FOUR POINTS BY SHERATON

Location: Halifax, NS

Job Category: Hospitality and Food Service

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we invite you to apply for the position of Guest Services Agent at Four Points by Sheraton. In this role, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay.

Key Responsibilities

• Investigate complaints and claims to ensure guest satisfaction.
• Register arriving guests and assign rooms with a warm welcome.
• Process group arrivals and departures efficiently.
• Take, cancel, and change room reservations as needed.
• Provide detailed information on hotel facilities and services.
• Share insights about local points of interest to enhance guest experiences.
• Process guests' departures, calculate charges, and receive payments accurately.
• Maintain an organized inventory of vacancies, reservations, and room assignments.
• Follow emergency and safety procedures to ensure guest safety.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone calls and relay messages promptly.
• Assist clients and guests with special needs to ensure their comfort.
• Deliver outstanding customer service at all times.

Qualifications

Education

• Secondary (high) school graduation certificate.

Experience

• 1 year to less than 2 years of experience in a similar role.

What We Offer

Health Benefits

• Comprehensive health care plan.
• Coverage for paramedical services.

Financial Benefits

• Group insurance benefits.
• Permanent employment opportunity.
• Work hours: 30 to 40 hours per week.
• Language of work: English.

Compensation

We offer a competitive salary of $16.98 hourly.

About Four Points by Sheraton

At Four Points by Sheraton, we pride ourselves on creating a welcoming atmosphere for our guests. Our team is dedicated to providing top-notch service and ensuring that every guest feels at home. Join us in our mission to deliver exceptional hospitality and make a positive impact on our guests' experiences.

If you are ready to take the next step in your career and be part of a vibrant team, we encourage you to apply for the Guest Services Agent position today!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.