Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Technical Support Agent!

Company: NL Hospitality Group

Job Category: Information Technology

Location: Conception Bay South, NL

Salary: $20.00 hourly

Work Term: Temporary

Work Language: English

Hours: 40 hours per week

About the Role

Are you passionate about technology and helping others? NL Hospitality Group is seeking a dedicated Technical Support Agent to join our dynamic team! In this role, you will be the go-to person for resolving technical issues and ensuring our computer systems and networks run smoothly. Your expertise will empower our users and enhance their experience with technology.

Key Responsibilities

• Provide access to computer networks and ensure seamless connectivity.
• Report on the performance of computer systems and networks to identify areas for improvement.
• Assist users experiencing difficulties with their computers, offering timely solutions.
• Consult user guides, technical manuals, and other documents to research and implement effective solutions.
• Provide advice and training to users based on identified difficulties.
• Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
• Participate in the redesign of applications and other software to enhance functionality.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
• Perform web-server backup and recovery operations to safeguard data.
• Deliver exceptional customer service and manage incidents effectively.

Who We’re Looking For

The ideal candidate will possess the following qualifications:

• Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• Experience: 1 year to less than 2 years in a related field or equivalent experience.

Screening Questions

To ensure a good fit for this role, please consider the following questions:

• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Why Join NL Hospitality Group?

At NL Hospitality Group, we believe in fostering a positive and collaborative work environment. As a Technical Support Agent, you will have the opportunity to grow your skills, work with a talented team, and make a real impact in the lives of our users. We value your contributions and are committed to your professional development.

If you are ready to take the next step in your career and join a company that values innovation and teamwork, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.