Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Service Writer - Equipment Repair!

Are you passionate about providing exceptional customer service and have a knack for communication? Aplin is looking for a dedicated Service Writer to join our dynamic team in Landmark, MB. If you thrive in a fast-paced environment and have a strong background in equipment repair, we want to hear from you!

About the Role

As a Service Writer, you will play a crucial role in ensuring our clients receive the highest level of service. You will be responsible for implementing communication strategies, addressing customer inquiries, and providing ongoing support. Your expertise will help us maintain our reputation for excellence in the equipment repair industry.

Key Responsibilities

• Implement communication strategies and programs to enhance client engagement.
• Produce informational materials to increase awareness of our services.
• Address customer complaints and concerns with professionalism and empathy.
• Answer inquiries and provide detailed information about our services.
• Arrange billing for services, as well as refunds and credits when necessary.
• Explain the types and costs of services offered to clients.
• Maintain accurate records and statistics related to service delivery.
• Obtain and examine relevant information to assess client feedback and inquiries.
• Perform general office duties to support the team.
• Explain procedures, risks, and benefits to clients clearly and effectively.
• Maintain and manage a digital database for efficient record-keeping.
• Consult with clients post-sale to provide ongoing support and assistance.

Qualifications

Education

• Other trades certificate or diploma, or equivalent experience.

Experience

• 5 years or more in a relevant field.

Transportation/Travel Information

• Must have own transportation.

Work Conditions and Physical Capabilities

• Attention to detail is essential.
• Ability to thrive in a fast-paced environment.
• Overtime may be required.

Personal Suitability

• Client-focused with a strong commitment to service.
• Efficient interpersonal skills to foster positive relationships.
• Excellent oral and written communication skills.
• A true team player who can also take initiative.
• Strong judgment and decision-making abilities.

What We Offer

Health Benefits

• Comprehensive dental plan.
• Health care plan to support your well-being.

Financial Benefits

• Group insurance benefits for added security.

Other Benefits

• Free parking available for all employees.
• Permanent employment opportunity.
• Work language: English.
• Hours of work: 40 to 55 hours per week.

Compensation

Salary: $25.00 to $28.00 hourly (to be negotiated).

Location

Landmark, MB

If you are ready to take the next step in your career and join a company that values its employees and clients alike, we encourage you to apply! Become a part of Aplin and help us deliver outstanding service in the equipment repair industry.

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.