Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Representative!

Company: Florenceville Inn

Job Category: Hospitality and Food Service

Location: Bristol, NB

Salary: $15.30 to $18.00 hourly (to be negotiated)

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, the Florenceville Inn is looking for a dedicated Guest Service Representative to join our vibrant team!

Your Responsibilities

As a Guest Service Representative, you will play a crucial role in ensuring our guests have a memorable experience. Your tasks will include:

• Investigating and resolving complaints and claims
• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Processing guests' departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets, cash reports, and related forms
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wakeup calls
• Performing light housekeeping and cleaning duties
• Providing outstanding customer service

What We’re Looking For

To be successful in this role, you should have:

Education

• Secondary (high) school graduation certificate

Experience

• 1 year to less than 2 years in a similar role

Why Join Us?

At Florenceville Inn, we believe in fostering a positive and collaborative work environment. Here are some of the benefits you can expect:

• Team building opportunities
• Parking available
• Permanent employment
• Work hours ranging from 32 to 40 hours per week
• Work language: English

Be Part of Our Journey!

If you are ready to take the next step in your career and join a team that values dedication and service excellence, we want to hear from you! The Florenceville Inn is excited to welcome a new Guest Service Representative who shares our commitment to outstanding hospitality.

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.