The Multi-Unit General Manager plays a pivotal role in the overall success of the restaurant operations at the JW Marriott Hotel, overseeing Braven Steak & Seafood, Kindred Food + Drink, Alchemy Bar, and the Lobby Bar. This leader is responsible for directing, coordinating, and planning all food and beverage activities while working closely with the Executive Chef to ensure consistency, budget management, service quality, and product knowledge. They will also foster a culture of continuous improvement and strategic planning. The ideal candidate will have a demonstrated ability to lead multiple teams and drive a vision of excellence across all operations.

The Day to Day:

• Driving continuous improvement with focus on service levels, product knowledge, team member engagement and staff retention
• Achieving the highest service standards and exceeding a high guest expectation daily
• In conjunction with the FOH/BOH management teams, accomplish human resources objectives by recruiting, selecting, orienting, assigning scheduling, and reviewing internal and external candidates
• Effectively enforce company policies and procedures, while aligning with business partners to drive further development and improvements
• Achieve operational objectives of all outlets by preparing and completing action plans, implementing productivity, quality and standards of service
• Work closely with the Events and Private Dining to ensure successful day to day operations of private dining events
• Resolve associate and/or guest conflict through service recovery and implement change when necessary
• Liaise with the BOH Management Team to control costs by reviewing portion control and quantities of preparation, minimizing waste
• Estimate food and beverage consumption and place orders with suppliers
• Maintain budget and employee records
• Prepare payroll and monitor records
• Avoid legal challenges by following all company and government legislations
• Arrange for maintenance and repair of malfunctioned equipment
• Develop managers and employees by ensuring regular one-on-ones, training and development, coaching and performance evaluation
• Create an engaging and energetic environment where all associates work as a team
• Generate growth and restaurant sales through marketing initiatives
• Regularly conduct KPI and P&L reviews to analyze financial metrics to determine progress and performance of strategic plans

• General Manager experience within the hospitality industry
• Fine Dinning and premium hotel experience considered an asset
• Wine education experience or Sommelier training an asset
• Self-motivated, flexible, and able to work independently
• Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
• High levels of business acumen, with focus on cost controls, budget alignment and P&L evaluations and understanding
• Ability to conduct written and verbal performance reviews with strong communication skills
• Experience with Excel, PowerPoint & OpenTable
• Must possess excellent verbal and written communication skills
• Exceptional organizational skills
• Post-secondary Degree/Diploma in Hospitality Management, Food and Beverage Management and/or equivalent an asset

** We thank all applicants for their interest in Oliver & Bonacini; however, only suitable candidates will be contacted to continue the application process. **

Oliver & Bonacini's Diversity Commitment

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members. If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining Oliver and Bonacini Restaurants.

What's in it for you:

• Competitive Salary
• Gratuity sharing
• Paid vacation, sick, and personal days
• Health, dental and vision benefits with enhanced mental health coverage
• Discounted gym membership
• Employee Assistance Program
• Group life & disability insurance
• Management uniform/clothing reimbursement
• Monthly dining allowance for all O&B locations for you and up to 3 guests
• 50% dining discount for all O&B
• RRSP matching
• Tuition reimbursement
• O&B is one of Canada's largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario and Quebec.