Location: 670 Caledonia Road - York, ON - M6E 4V9

In this role you will:

• Engage with customers to identify their needs and wants, promote our quality products and service offerings
• Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
• Work together as part of the Sales team to exceed goals and expectations
• Assist customers across our other Sales channels, such as emails, phone calls and live chat
• Participate in visual directives in accordance with company product launches, including but not limited to setting displays, merchandising products, and maintaining pricing signage
• Be the face of our combined values, with a focus on customer, wellness, transparency and sustainability
• Be responsible for ensuring that the story behind our brand gets communicated to our customers
• Create and curate a comfortable environment for customers to experience our products and learn about our brand
• Assist the Sales department with other task as deemed necessary

What we are looking for:

• Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person
• A positive, optimistic attitude and a strong customer focus
• Be ambitious and willing to commit to continuous education and learning
• Available to work days, evenings and weekends
• Critical thinking skills and the ability to tackle problems on your own
• You are driven to constantly improve yourself and the experience you manage

Why our Retail Associates enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We're proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

We're looking for Retail Associates to be at the heart of the customer experience. This unique position will allow you to work at the Silk & Snow storefront. This Full-time industry leading role, with Hourly Rate and Commissions, will motivate and empower you to go above and beyond to make a difference in the lives of our customers.