JOB DESCRIPTION
What We Offer:

• Flexible medical, dental, and vision plan
• Employee & family assistance program
• RRSP matching program
• Health & Wellness reimbursements
• Product purchase program
• Opportunities to take part in job-related training and development
• Relocation cost (if applicable)

RESPONSIBILITIES

• Ensure Finished Product lab equipment is adequate and standardized through continuous monitoring, Measurement System Analyses (MSAs), Round Robin tests, and Standard Operating Procedures (SOPs).
• Maintain an up-to-date and standardized equipment list for all finished product testing labs.
• Review and ensure accuracy of all standard operating test procedures.
• Organize equipment MSAs as needed, analyze and report results, and distribute report.
• Organize and participate in the annual Round Robin program, collect and distribute samples, gather data, analyze results, and distribute reports.
• Use Round Robin report to identify gaps and document action items.
• Audit Finished Product testing across sites to ensure adherence to critical procedural steps and document any discrepancies.
• Compile branded and private label consumer complaints on a weekly/monthly basis and distribute reports.
• Compile and issue weekly private label complaints, transfer all private label complaints to SharePoint for tracking in Power BI, and identify and track required action items.
• Compile and issue bi-weekly Certificates of Analysis (COAs).
• Ensure proper categorization and classification of all branded complaints, calculate Parts Per Million (PPM), and compile monthly Consumer Complaint Reports.
• Analyze complaint categories to identify trends and opportunities for reducing complaints and defects.
• Gather data and generate reports for trials and competitive comparisons.
• Provide detailed analysis of results to support product development activities.
• Report competitor product insights, highlighting any changes to the product.
• Compile data and generate reports in Power BI.

QUALIFICATIONS

• Engineering Graduate (B.Eng), preferably Chemical Engineering
• With at least 2 years of manufacturing experience, preferably in the tissue industry
• Knowledge of paper making and converting processes
• Superior capacity to understand and apply new concepts and processes correctly
• Self-starter, self-driven, able to take initiative and ownership
• Project management experience, including A3 problem-solving and Gantt chart creation
• Strong presentation and communication skills at both leadership and operational levels
• Leadership, mentoring, and coaching ability
• Willing to travel up to 20% of the time
• Pulp mill process knowledge is an asset
• Yankee dryer management systems knowledge is an asset

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
At Irving Consumer Products , we know the key to success is our people.
We are a leading manufacturer of premium quality tissue products - including national brands Royale® in Canada and Scotties® in the US - and private label. We also produce baby diapers under our Royale® brand as well as private label diapers and training pants for North American retailers.
We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. Each year, its forest operations harvest less than 2 percent of the forest it manages, ensuring that the company grows more wood than it harvests. J.D. Irving has planted more than 1 billion trees since 1957, and the J.D. Irving Forest Supply Chain has been declared carbon neutral.