JOB DESCRIPTION
Your Opportunity:
Students with a strong interest in how the operations work and driving improvement will be successful in this role as a Customer Service Analyst for the Summer 2025 term (May to August). This position develops subject-matter expertise, as well as competency in leadership, big picture thinking, collaboration, and communication while gaining valuable real-world experience.
RESPONSIBILITIES
We are looking for the right candidate and will tailor the summer based on the individual interests of the person.
Customer Support:

• Receive and proof sales orders for weekly billing functions.
• Maintain accurate daily inventory records for several consignments reloads.
• Enter/Update miscellaneous perpetual inventory adjustments into ERP system.
• Investigate and correct billing discrepancies and errors.
• Perform any other duties as assigned.

QUALIFICATIONS

• Education:
  • Currently enrolled in a Bachelor of Business Administration (or equivalent) degree program
  • A student in good standing and returning to school in Fall 2025.
• Proficiency with MS Office Suite, particularly MS Excel
• Demonstrates high standards of customer service
• Can manage changing priorities in a fast-paced environment
• Excellent communication, interpersonal, and negotiation skills
• Must be team oriented and an independent self-starter
• Detail oriented and well organized.

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Irving Sawmills and Irving Forest Products are committed to delivering quality lumber products, strong customer relationships and service reliability, as well as operating safe and efficient operations. We are focused on delivering quality products through continuous investment in our people, our forest products, our local communities and the most up-to-date technology.
Our employees work in some of the most technologically advanced facilities in North America. In addition to our 11 sawmills and value-added mills, our portfolio contains an industrial-grade pellet plant and our Juniper Farms peat bog production facility. Our team of over 2,000 professionals produce premium products that are sold across North America and through our vertically integrated supply chain. We also supply wood chips for our growing Pulp & Paper Division. Careers at Irving Sawmills are exciting and fast-paced, and there are many opportunities to advance and grow a long-term career with the company in various professions such as production and operations, engineering, maintenance and reliability, technicians, and skilled trades, sales & logistics, and professional services. Employees are encouraged to try new roles to grow their skills as well as gain professional exposure across our many locations in New Brunswick, Nova Scotia, Maine, and New York.