Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Employee Perks include:

• LLSR Summer lift pass
• Free employee transportation from the resort to Lake Louise Village
• Food and Beverage discounts at designated cafeterias and restaurants
• Retail store discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes

Job Description:

The Guest Services Attendant is responsible for providing professional and efficient service to our guests while adhering to all company policies. Guest Services Attendants will handle customer inquiries/comments/complaints in person/over the phone/via email, process ticket/pass sales and assist with general administrative duties for the resort.

Job Type: Part-Time. Note:

Part-time employees are not eligible for LLSR subsidized staff accommodation.

Job Responsibilities:

• Dealing with customer inquiries, complaints and comments in a professional manner
• Ensuring positive guest experience and contributing to the mission statement: "We Make People Happy"
• Processing ticket and season pass sales (including cash/debit/credit transactions and cash out procedures)
• Performing administrative/switchboard duties - includes being the central phone/email communications hub for the resort
• Providing support for other departments when needed (cross-utilization)

Job Requirements/Qualifications:

• Ability to work in a team environment
• Strong communication skills
• Reliable, service-oriented, flexible, outgoing and enthusiastic
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to analyze and interpret the needs of guests and offer appropriate solutions
• Able to respond quickly in a dynamic, fast-paced and changing environment
• Able to work outside in all weather conditions
• High level of proficiency with Microsoft Word & Excel, Outlook and Internet
• Cash handling experience preferred
• Administrative experience / professional phone etiquette considered an asset
• Previous customer service experience required

Work Schedule:

Preferred candidate would be available for part time work Monday through Friday. Days to be determined based on business need.

Dress Code:

Uniform shirt provided at cost, black pants