I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Fully Remote

• Work with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)

• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents

• Asking probing questions to understand and clarify requirements

• Feasibility analysis of customer requirements

• Confirm whether the requirements will result into Configurations or Customizations

• Suggesting on Best Practices related to Configurations or Customizations

• Suggesting best suited/alternate ways for achieving required functionality

• Prepare detailed documentation on functional specifications and review/finalize same after review

• Validate/Test the functionalities during / or after completion of development

• Maintain an interface with business users and other key stakeholders and keep them synchronized with progression

• Lead system validation and UAT efforts with client

• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer