Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Product Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Small & Medium Enterprise businesses are the backbone of the Canadian economy. They represent just over 98% of the businesses, contribute 35% of the country's GDP, and employ over 50% of the population. Mastercard is dedicated to enabling businesses to grow and thrive, stronger than before. Our rallying cry is "Empowering Every Business, Everywhere". This segment is central to Mastercard's growth strategy - not only because of their local and global impact, but also because of the large role SMEs play in the payment's ecosystem as both payers and acceptors of electronic payments.

The Canadian Small & Medium Enterprises team is looking for a Director, Product Management to help drive our growth in the segment through solution innovation & commercialization, value proposition enhancements (core & via partnerships), distribution of Mastercard products and solutions via alternative distribution channels, and P&L optimization. The ideal candidate is passionate about the Small & Medium Enterprises segment, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In this product management position, the selected candidate will:

1. Execute against our strategy to capture incremental segment share and help secure market, divisional leadership.
2. Analyze market trends, competition, and SME lifecycle journeys to inform product and go-to-market strategies, driving product differentiation and innovation.
3. Identify partnership opportunities to drive value proposition improvements and new distribution channels.
4. Support and/or Lead the implementation of new product development initiatives, Product Line Strategy execution, and portfolio optimization activities in collaboration with Services.
5. Collaborate with cross-functional stakeholders (e.g., O&T, Finance, Legal, Marketing, Market Development, Account Management, Services, etc.) to deliver on role and business objectives (e.g., portfolio growth, financial analysis/P&L driver optimization, marketing & sales materials, product enhancements, etc.).
6. Support business development and account management colleagues in customer-facing discussions to help advance SME objectives.
7. Collaborate with the broader Commercial & New Payment Flows team to help design and execute relevant use cases to advance digital solutions for the segment.
8. Work with other regional and divisional teams to ensure sales readiness and training by developing necessary sales enablement tools for SMEs.

All About You

• Be passionate about 'empowering every business everywhere' and the idea of democratizing access to powerful tools that help SMEs thrive.
• Have proven experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption.
• Have intermediate experience in financial services and/or payments with an understanding of competitive offerings, industry trends, and profitability drivers.
• SME banking or SME payment experience, international market knowledge/experience a plus.
• Have a keen understanding of competitive offerings, industry trends, and go-to-market considerations; ability to translate that understanding into meaningful action and enhancements.
• Have demonstrated ability to work across divisional and regional boundaries; strong relationship management, influencing, presentation/verbal, and communication skills.
• Be self-motivated, a self-starter, and a quick learner with the ability to work independently and manage different priorities; thrives in a fast-paced environment; readiness to take-on stretch goals.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.