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Job Summary

The Garage Supervisor, Intermodal Maintenance (IM) is responsible for the management of maintenance operations of IM equipment for multiple terminals. The incumbent drives continuous improvement to maximize IM equipment uptime, controlling costs, meeting reliability targets, and ensuring safe execution of all activities, while complying with CN's policies and regulatory requirements.

Main Responsibilities

Lead Maintenance Operations Excellence

Lead maintenance teams such as unionized Mechanics and repair vendors, collaborating with the IM Terminals, Canadian National Trucking Limited (CNTL), and Customer Service to maximize equipment availability and reliability
Implement process improvements to reduce waste and cost in processes and improve productivity, as well as machine uptime
Review labor capacity planning and source additional repair capacity from outside repair vendors, leveraging Procurement and Supply Management teams
Upskill workforce to maintain Smart Terminal Telematics and ensure that the system is performing efficiently to improve terminal productivity
Monitor vendor performance and ensure Key Performance Indicators (KPI) are met
Communicate with Original Equipment Manufactures (OEM) to review root cause failure analysis and corrective methods to effectively place the equipment back in service
Optimize spare parts inventory and establish guidelines for target stock levels to meet equipment availability targets
Handle personnel management, including training and development, apprentice programs, staffing, coaching, incidents, and grievances
Respond to grievances and work to resolve issues where appropriate and practical as stipulated in the collective agreement
Ensure CN's repair facilities within the region meet operational KPIs and are compliant with safety and environmental guidelines
Drive KPIs within the terminal to ensure all equipment are within downtime and reliability targets, which are reviewed weekly and monthly

Lead Safety and Compliance

Ensure compliance with safety, accident prevention, environmental, National Safety Code, Canada Labor Code, and respective provincial fleet safety standards
Drive safety discussions and programs across the IM repair facilities to recognize expected behavior, taking over reprehension of less desired behavior, identifying any potential safety hazards, and addressing them
Coach and train the Company's unionized and contractor Mechanics on correct safety behaviour
Ensure proper reporting of equipment failures, associated investigations with Subject Matter Experts (SMEs), and adequate corrections to mitigate similar events
Ensure contractors are part of safety engagements and related discussions
Conduct accident reviews, incidents, and failed inspections concerning terminal group weekly

Cost Control and Budgets

Oversee the terminal's IM equipment annual maintenance budget
Ensure repair activities are performed at the lowest marginal operating cost
Ensure the Smart Terminal hardware is maintained efficiently to maximize its productivity gain
Develop strategies to address costly items
Identify opportunities to improve Repair Technicians and shop productivity
Contribute to yearly budget review and provide comments and ideas for capital projects
Reduce non-productive time for equipment repairs
Ensure Equipment Mean-Time-To-Repair is tracked to optimize asset count and utilization

Drive Continuous Improvement

Recommend improvements to repair processes as well as current inventory procedures for IM equipment
Improve equipment reliability by accessing unplanned breakdowns and making necessary corrections
Leverage technology to improve capacity, throughput, service, and visibility in the supply chain with the Company's partners
Recommend and support implementation of digital accelerators to improve processes
Leverage chassis tracking system to improve vendor management and equipment utilization
Identify opportunities to decarbonize IM equipment and lead pilot projects

Working Conditions

The role is performed in a combination of office and outdoor environment in various types of weather conditions with a regular workweek from Monday to Friday. The role requires being available on call 24/7 to respond to incidents and minimal travel (up to 30%) to other terminals on the network.

Requirements

Experience

Fleet Management

Minimum 5 years of experience in a technical role pertaining to fleet management of equipment in the transportation industry or heavy industrial environment

Education/Certification/Designation

Technical College Diploma in Heavy-Duty Equipment
Valid Driver's License
Certified Maintenance and Reliability Professional

Any designation for these above would be considered as an asset

Competencies

Considers Environment, Social and Governance (ESG) principles in all operations
Delegates and empowers others to create accountability
Solves problems to create value
Demonstrates active listening
Applies critical thinking
Identifies potential safety and security risks

Technical Skills/Knowledge

Knowledge of IM fleet maintenance and reliability
Knowledge of Vendor Performance Management
Knowledge of budgeting and cost control
Knowledge of Health and Safety (H&S)best practices
Knowledge of Root Cause Analysis and Failure Mode Effect Analysis
Knowledge of federal, provincial, state, and local IM equipment regulations for respective jurisdictions
Advanced knowledge of Microsoft Office (Excel, PowerPoint, and Word)
Fluently bilingual both written and verbal (English, French)

Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.