About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients' businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth.

Since our founding in 2015, Northern has grown to 200+ employees, receiving multiple recognitions in employee engagement from Great Place to Work Canada, including Best Workplaces for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We're Looking For

We're searching for a QA Analyst to ensure a standard level of quality is met and maintained throughout Northern's project development. This role will oversee project quality to ensure that desired requirements are achieved, using tools efficiently and satisfying the different interests involved. This individual is accountable for quality assurance, providing project training to clients and owning the UAT processes.

The involvement of the Quality Assurance Analyst spans the entire lifecycle of a project. They work collaboratively with strategists, designers, developers, project managers, and clients to produce high-quality end products that meet accessibility and quality standards.

Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace!

Benefits of Becoming a Northerner

In exchange for your talent, Northern offers:

• Benefits Plans, HSA / QSEHRA
• Employee Wellness & EAPs
• Fitness Reimbursement and Vet Care Programs
• RRSP Matching / 401K
• Profit Sharing
• Flexible work to promote work-life integration
• Home office allowance
• Referral bonus program, company social events, and more!

What You'll Be Doing

• Testing project features at each stage of development after they are completed by the development team and post-deployment in the staging sites and production sites.
• Estimate, prioritize, plan, coordinate and perform quality testing activities (across the organization on all development project types) to ensure quality.
• Continuous learning, establishment, and implementation of best testing processes throughout the business.
• Build test cases and plans that are valuable to teams and customers.
• Craft training documentation and project manuals, and facilitate client user acceptance testing and defect management process through our bug management tool, as well as triage and troubleshoot production issues when required.
• Monitor adherence to project schedule and maintain project task boards with tickets/cards through prioritization and communication between all stakeholders.
• Triaging support requests and creating working tickets for developers.

What We're Looking For

• Degree or diploma in computer science, related field, or comparable accreditation is an asset.
• 3-5 years of experience in the software testing, QA role, or related testing field.
• Experience working with manual testing.
• Experience with testing websites.
• Ability to understand and translate customer's needs into user stories.
• Familiar with the latest web technologies and standards including AODA/WCAG 2.0 principles and guidelines.
• Creative, detail-oriented with strong analysis and problem-solving skills.
• Ability to work on multiple projects and manage multiple tasks with minimum or little supervision.
• Excellent written and verbal communication skills.
• Previous experience and confidence in developing and delivering product training sessions.

Nice to Haves

• Experience with Drupal, Magento, Salesforce, WordPress, and/or other content management systems is desirable.
• Experience with accessibility testing technologies such as UsableNet AQA, WAVE, aXe, and VoiceOver.
• Experience with Playwright.
• Experience testing mobile applications.
• ISTQB/ASTQB or comparable certification.

Why Join Northern?

• Work on exciting digital projects with a supportive and collaborative team.
• Opportunities for professional growth, mentorship, and skill development.
• Competitive compensation and benefits package.
• A culture that values innovation, teamwork, and creativity.

If you're looking to advance your career in Quality Assurance, we'd love to hear from you!

Apply today and be a part of our growing digital experience team.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.