Qualification:

Graduate in any Stream. (Commerce Graduates would be preferred)

Desired Skills:

Good knowledge of Customer Service

Excellent communication skills

Ability to comprehend, assess and analyze the customer's issue and provide appropriate resolution

Ability to collaborate effectively with team members or other departments

Technical Skills:

Working knowledge of SAP/ Oracle, Workflow tools, MS Office

Language Proficiency :

Excellent Canadian French & English- Writing/Listening/Speaking

Shift Time :

11am - 8pm

_ Roles and Responsibilities: _

Handle customer interactions (telephonic / electronic)

Maintain quality of customer interaction through empathic listening, comprehension, accurate analysis of the customer's need and providing resolutions within defined timelines

Coordinate and collaborate with other departments to resolve disputes per agreed timelines

Ensure all service requests are handled in accordance to agreed metrics

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Expected hours: 37.5 per week

Schedule:
Monday to Friday
Morning shift

Education:
Secondary School (required)

Experience:
Customer Service: 3 years (required)
knowledge of SAP/Oracle, workflow tools, and MS Office: 1 year (required)

Language:
Excellent French and English (required)