Are you looking for a hybrid position with a small and supportive MSP team environment? SkySail Technologies is looking for an IT Support Specialist who will help small/medium businesses with fast and friendly IT support, robust cybersecurity solutions, and IT strategy services. This role is in Kelowna, British Columbia working primarily remote but onsite as required.

We'll Provide:
A competitive salary of $65k- $85k
Health Spending Account
10 Wellness days a year, vacation time, paid holidays
Hybrid work opportunity
Opportunity to grow within the company
A great company culture on a small team of 5 employees

What you'll do:
Perform scheduled or reactive remote support services
Analyze and solve various IT problems
Maintain positive customer satisfaction and relationships
Keep documentation accurate and in good order
Manage and facilitate the completion of customers' support requests

Skills you'll need:
3 - 5 years previous experience in IT administration and/or technical support experience
MSP experience preferred
Strong knowledge of IT and telecommunications infrastructure, hardware and software applications
Demonstrated experience and knowledge of server and workstation operating systems
Demonstrated experience with web and internet technologies
Microsoft Azure/Endpoint Manager environment experience a plus
Driver's license
Strong communication (written and verbal) and interpersonal skills
Strong problem-solving skills and self-learning abilities
Show initiative when undertaking tasks
Able to work well both within a team environment and autonomously

Helpful Technology Experience:
Autotask
Datto RMM
IT Glue
Proofpoint
ThreatLocker
Sentinel One
SaaS Alerts
Compliance Manager
Cloudradial
3CX
Fortinet
Azure/Intune

Next Steps:
Quick apply with your resume here

OR
Get a head start on our application and aptitude testing process here:

Job Type: Full-time

Pay: $65,000.00-$85,000.00 per year

Benefits:
Paid time off
Flexible language requirement:
French not required
Schedule:
Monday to Friday

Ability to commute/relocate:
Kelowna, BC: reliably commute or plan to relocate before starting work (preferred)

Location:
Kelowna, BC (preferred)

Work Location: In person