At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.

As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.

The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM's global network, we have offices in Montreal, Gatineau, Rimouski, and Quebec City.

The benefits of joining our team:
• Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.
• For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer's contribution, access to IBM shares at discounted rates, and a wellness package!
• To enjoy quality time: annual vacations, additional company days off and special life events leaves!
• To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected!

Salesforce Business Analyst Senior

Here is how you will be involved
• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
• Works with the design team to ensure that the most significant business operations are addressed.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.

Your experience

• Bachelor's degree in IT Business administration
• A minimum of 7 years of relevant experience as a business analyst in the fields of functional analysis and needs identification
• Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud.
• Knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
• Configuration and/or administration of customer relationship management (CRM) tools (Sugar CRM, Zoho, MS Dynamics, Salesforce, etc.)
• Knowledge of project lifecycle management tools (Confluence, Jira, etc.) is an asset
• Knowledge and/or experience of Marketing Cloud and Financial Services Cloud is an asset
• An understanding of stakeholder's development and where it is needed is an asset

You stand out for

• Strong written and oral communication skills
• Strong analytical, problem-solving and troubleshooting skills
• Your results-oriented mindset and understanding of emergency and prioritization
• Your product expertise as a consultant to facilitate decision-making by communicating best practices or potential challenges
• Maintain a leadership position to continually advise on potential impact when Salesforce releases are programmed, and make decisions with the stakeholder's best interests in mind
• Bilingualism in French and English, as you will be collaborating with resources outside the province of Quebec

Be yourself at LGS

LGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.

If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.