We are looking for an ASSISTANT GENERAL MANAGER (AGM) to join our FOH team

The AGM's an integral contributor to the overall success of the restaurant.

The AGM manages the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company's policies and procedures.

DUTIES AND RESPONSIBILITIES:

Personnel Management:

Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required
Manage staff, deliver daily briefings, providing feedback in the moment; maintain a high level of employee morale and energy
Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the highest standards

Operational Execution:

Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels
Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices
Provide exceptional guest service, thereby setting the standard for all employees
Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction
Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards

SKILLS AND QUALIFICATIONS:

3+ years' experience as a Manager of a high volume, similar environment
Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
Wine education is a must
Sommelier accreditation is an asset
Demonstrated knowledge of financial and operational management
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
High personal integrity, professionalism and maturity
Must possess strong attention to detail; proven problem-solving abilities
Exceptional guest service orientation and passion for all things food and beverage
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

WHY WORK FOR US?

Competitive Wages
Discounts at all ICONINK / Scale Hospitality Group Restaurants
Corporate Goodlife Fitness Rates
FUN Team and Culture
Medical/Dental Group Health Benefits
Training, Development and Education Reimbursement

SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship